Lenovo And Vodaphone Builtin

[lenovo]

I am in need of some help as currently I’m getting no ware with Vodaphone.



I have bought a Lenovo SL500 ThinkPad that comes with Vodaphone Builtin, I choose this unit with this feature in mind.

Initially I tried to registered this card using the telephone number and my mobile phone, as I’m currently without landline and internet a my home (guess why I chose a laptop with Vodaphone builtin). Having spoken to several departments who could not help activating my SIM and a couple who had no idea what I was talking about I gave up, but not before spending almost £20.00 in phone calls.

Its at this point we tried on line using my Son’s computer and surprisingly even Vodafone.co.uk not recognize the website you are supposed to use to activate. But we did find a web address that works on this forum so entered details, to be told the SIM had already been set up and a activate email send…not true.

So we resorted to using email contact, which is surprisingly slow, taking between 6 and 13 hours to get a response.

Several emails (and days) later I get email saying “SIM CARD NUMBER NOT CONNECTED TO VODAFONE”

I would really appreciate some help as this is really not endearing me to Vodaphone

[Retired-Dave]

Hi Lenovo,

Welcome to the eForum - let's see if we can get you sorted.

We are aware of issues activating the free broadband trial and we're chasing this to resolve things as quickly as possible. I have passed on your details to ensure that we get back to you as soon as we hear anything.

I appreciate that this isn't an immediate resolution, but this way we will do the leg work into why this is not working and we will contact you back when we get a confirmation. We're conscious of the importance of resolving this, so we will keep on this for you.

To see when we update this thread, you can subscribe to the thread to receive email notification of any updates.

DaveN

eForum Team