Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[HighHat]

I have a DLink DIR 615.
I've set a static IP.
I've set port forwarding.
I've set firewall rules for the Vodafone IP ranges.

(NB In any case, I don't get why this is necessary as I understand that on my Virgin broadband with this router, all ports are open by default?)
Also, do I really need to set up rules for all of those addresses? That's 4 ports x 3 address ranges = 12 rules (twice, if I have to set this bidirectionally).
I only have 40-odd rules available to me on the router.
Every time you add a server, will I have to add another rule??

Nonetheless, still nothing.

If I get one more Vodafone call centre "tech" person asking me to (a) register the device, (b) reboot the device or (c) cycle the device using the reset button, I'm going to chuck the thing out of the window along with my phone that can't receive signal, whereupon I will cancel my direct debit.

Please advise on next steps before I loose my grip on reality. Please.

Thanks.

[neil54]

I am afraid I am in the same boat again

Worked for a couple of days early in week then past 2 days just the steady 1/ flashing 2 scenario.

Have tried hard and soft resets plus port forwarding/ DMZ already set up and previously working.

This is hugely frustrating as I have no signal with any operator without the VSS. The last 6 weeks have seen the service deteriorate to a joke.

[Digicom]

You are wasting your time reseting the suresignal etc

As i stated earlier there is nothing that will get your suresignal to work as this is same problem that happened last tuesday and it was  fixed 4 days later on sataday evening and it was was vodafones problem!

But again they will not accept it is a problem with there beloved suresignal server but again blame the isps.

I have totally had enough of the negligence of vodafone who will not hold there hands up and admit there is a problem yet again!

Then passing the problem to next person i have spent 5 out of last 7 days on fone being told reset your signal, check your ports, etc

maybe you try playing some of the calls back that are recorded from customers and you will hear how pathatic the excuses really are!

Yes i have now had enough as a i can take and i say i pay £65 +vat month for my tarriff and all i carnt even make a call!

@ the Tech Dept get of your high horses and get this sorted as im sure if you dont i wont be only customer leaving vodafone!!!

[kjharve]

Hi all,

I'm here to add my name to the list of those having issues with the Sure Signal. I purchased my box yesterday and have only had the solid power light and flashing "@" light.

I have received e-mails and texts saying that everything is registered and the box has now been in-situ for well over 24 hours. I've never had a problem with UPnP on my router (Netgear DG834GT) despite some Sky Broadband users having issues. To be sure, I have opened up the necessary ports anyway, using a 3rd party service to check that these are not being blocked.

My Sure Signal box has a reserved IP address and so there is no chance of it being assigned a different IP address when router or device is re-booted.

A couple of hours ago I did a hard reset and still no joy.

The box cost me just £20 from a Vodafone store yesterday. I normally buy online but the "Add to Basket" button appears to have disappeared. The reduced price and lack of online purchase makes me wonder whether Vodafone are aware of a problem and are trying to prevent more people ordering until it is fixed. It's just a shame they haven't told their shop staff of this issue. The member of staff was very helpful, telling me that he had Sky Broadband with the same router (how convenient!) and had no issues.

I understand it is always difficult releasing a network device given all the different routers and configurations - there are always going to be some compatability issues. However, to be having issues on this scale is frankly unacceptable. Vodafone should've taken an approach such as Sky has done with Anytime Plus and released it to a closed group of customers to act as a controlled release.

Given all the above, it's difficult to disagree with the previous poster who suggests that Trading Standards would be very interested in this story. No wonder the other mobile providers haven't released this kind of service yet - they may be doing that crazy little thing called "testing".

My S/N is 21229789124 in case anyone at Vodafone fancies trying to resolve this for me. If however, anyone calls or e-mails suggesting I need to open ports or contact my ISP I will open up their ports (and I'm not talking about routers here).

Telling customers these things will take 24 hours to configure is also quite a story, so don't tell me to wait either. Here's a list of devices that have worked perfectly, first time and instantly with my current setup using uPnP:

- Laptop PC

- Desktop PC

- iPhone 4

- iPod

- Netgear Switch

- PS3

- Wii

- Sky+ HD Box

- Epson Wireless Printer

Apologies if I come across as sarcastic.

Regards,

Kevin

[neil54]

Hopefully this may be a positive sign- my Sure Signal came back online overnight.

I wonder if it will stay up for more than 2 days this time?

As Digicom says above- no need for resets etc. When Vodfone's system splutters into life it should connect without intervention.

If light 2 is not flashing, then a reset may help (as long as the VF system is working)

[Digicom]

My suresignal also came back on last night and is now working which is a bonus 

But the fact is vodafone have not even bothered to take on board the comments i and many others posted last week when we had excatly the same problem and every customers who rang suresignal support was advised to ring there isp or re configure the ports or  reset there suresignal which left many customers going round in circles wondering why the steps they were given by tech support didnt work!

The reason for this is we didnt have a problem to fix,it was vodafone and then 3 days later the same problem appeared and again tech support advised myself and others that they should ring there isp or re configure the ports or reset there suresignal and then today the suresignals are back online

To any forum staff a question  is there anything that can be done regarding the wrong and useless information that we keep recieving from tech support? Or is it a case of there big n were small? And do not need to listen what we say?

kind regards

[neil54]

As I understand it there are a number of support issues here.

The forum moderators do a great job fielding queries, answering what they can and escalating other issues.

Vodafone's technical support do not specifically communicate with the eForum and do not seem at all concerned with ascertaining the root of the problems being escalated by the moderators.

Vodafone themselves rely on Sagem technical support for issues pertaining to the VSS. It certainly appears that VF and Sagem simply don't speak to each other in a meaningful way. This results in VFs tech support relying on scripts to handle problems- which is where we get the ISP/Router/Ports nonsense.

As users we don;t even have the benefit of a status report, even on our VSS page in our VF account.

In VF's whole operation, VSS users are a tiny minority and appear to be afforded a proportionate slice of the support budget.

Ultimately it's simply poor customer servcie, but we are powerless to do anything about it.

[rwhitetlc]

Excellent summary of the situation.

Now let us see if Vodafone can be bothered to respond.

[Quality]

I appear to be one many who are experiencing Light 1 - Solid and Light 2 - Flashing Slowly.

I installed and registered my Sure Signal on Thursday 16 Dec 2010 morning, then found all I had was Light 1 - Solid and Light 2 - Flashing Slowly. 24 Hours later I still had the problem. A call to Vodafone 2nd line support team told me my account was showing registered, but had not been forwarded to the Server Team. I was also advised they would resolve the issue within a couple of hours.

Over three hours passed and no improvement, so another call to 2nd line support, who advised their first rep was wrong and that it can take up to 72 hours to connect. They also stated that I might need to change my port settings, that this was a simple easy process etc... I mentioned the Sure Signal should be a Plug and Play device (as this is how it is advertised) to which I was told 'normally it is' sometimes it is not.

Received the instructions to change the port settings and although I consider myself to be a bit of a tech wizard, they are far from simple and having seen some other threads do not see why I change my settings as the fault appears to belong to Vodafone.

Whilst I can get a signal in my home, it is not always convenient to take a call in the home areas where I can get a signal.

I believe I have a number of options:

1. Wait for Vodafone to resolve the problem

2. Take the unit back to Vodafone

3. Seek an aternative mobile phone provider

plus I am sure a few more which other people will advise.

All I would like is to be able to obtain a good mobile phone signal strength throughout my home - is this too much to ask for?

[Quality]

Forgot to include in the previous Post

Using iPhone 3GS, Sure Signal Serial No. 21229795915 and Huawei Echolite HG520S Wireless Router