Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[jetskiboy1]

OK now after 2 days it just started working again.

A QUESTION.............

Is it best to leave the sure signal on 24/7 or turn it on only when in house.??????????????

[Retired-Wayne]

Hi Zyra

I have just resynced your Sure Signal for you, can you tell me if things start working again?

Hi jetskiboy1

Thanks for letting us know that everything is back up and running.

It’s best to leave it on 24/7 as updates a routinely pushed down to the Sure Signal while it is online.

Thanks

Wayne

[sapper145]

Hi all,

After several months of my suresignal working fine, I now have this problem.

I'm on a linksys WRT160Nv2 and DCHP is running, as well as all the necessary ports being forwarded. Hard and soft resets have come to nothing - help?

The serial of the SS is 21224734810 and it is registered.

Thanks in advance,

sapper

[Retired-Lee]

Hey sapper145,

Thanks for letting us know about this.

I can see everything is set up as it should be so I've forced a resync for you. Please could you factory reset the device and let me know how you get on?

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the reset button held, remove and re-insert the power lead
• Once all the lights come back on or flash, release the reset button
• The VSS should come online within the hour

Cheers,

Lee

[sapper145]

Lee,

Thanks - that's done the job nicely.

Sapper

[edg6388]

I am a new user (actually not a user yet as the device will not set up) of the SureSignal. I received my unit last Thursday. I followed the registration instructions and received an email response syaing that the device was being resgistered and that I would receive a tecxt mesage on my phone when it was complete.

I have not recevied that text message and my SureSignal box is still sitting with Light 1 on solid and Light 2 flashing. This is pretty much how it has been since last Thursday. I followed the troubleshooting guide above and tried a number of things - no change.

My router is a Netgear DG834G.

At the moment I am incredibly frustrated with this service as I detect are many other people judging by the posts. I would appreciate any help at all to solve this issue.

Thanks.

Ed

[cinnamon]

I'm on outage again. A few hours of signal from last night to this morning
And out again. Really starring to depress me to know I am having to
Use another phone and pay for the few calls i need to make when i have a useless piece of kit to use and a
£45 month contract. Only had a few hours of service since last Friday.

Can someone please switch it on and leave it on.

Area AB1

[Retired-Dave]

Hi EdG, welcome to the eForum!

Trust me, when you get everything set up, it is well worth any inconvenience just to know you don't have to stand in that doorway by the fridge or halfway up the stairs to be heard any more.

Can you confirm how the sure Signal shows on My Account - does the system think you've completed the registration yet?

this will help to see what part of the system you may be caught up in.

DaveN

eForum Team

[cinnamon]

Dave N

Neat side step. Any chance you could See which part of the system I am caught up in.
Seriosly though.

Are problems still ongoing.

[dinkybluebug]

Hi... well I am in the the same position.

Light two was flashing. I was advised to do a reset and now 2 and 4 is flashing.

I have de - registered and re -registered.

Looking 'my sure signal' On line it says everything is ok.

All my port forwards are set up.

I have a netgear Dg834n

It has worked for a whole year, then since thursday stopped working.

Can someone help now please?