Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-Lee]

Hi there Henly,

Thanks for your post.

I've just checked your Sure Signal and can see it connected to our servers last night after your post.

I've forced a resync in the eventuality you are still not receiving service and will need you to perform a factory reset to complete the resync.

If you're now online then ignore the factory reset.

VSS Factory Reset

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

Cheers,

Lee

[Henly]

Hi Lee, Thanks for that. Lights 1,2 & 4 are now on. Just trying to get the phones that are linked to it,to pick up the SS. Have cycled them on and off but when you call them they still go to voicemail. Will leave it till tomorrow to see if they settle down. Light 3 flashes when making a call but if anyone tries to call then they just go straight to voicemail. Same on two different phones with 2 different Numbers. Thanks Gary

[Henly]

Lee, I have checked again this morning and whilst lights 1,2 &4 are lit and light 3 flashes whilst making calls /3G is shown on the handset, unfortunately when trying to make calls to those handsets registered to the VSS, they are just diverted to voicemail. Please can you advise? Thanks, Gary

[Retired-Wayne]

Hi Henly,

Thanks for coming back to us here. This is very strange.

We’re going to need to have a look at your account to investigate this further so I’ll send you a private message with all the information you will need in order to get in touch with us directly.

In the mean time, can you access the internet ok on both devices with Wi-Fi turned off?

You can find your PM inbox here

Thanks

Wayne

[Henly]

Hi Wayne,

I have sent the relevant information via the Contact Us page. No I cant access the internet with wifi turned off. Its says its not connected to the internet.

Thanks, Gary

[amyleask]

I've had no sure signal since Weds. ATM I have lights 1 and 2 on steady and nothing else. Lights on the back are on. I have reset SS, reset router, de-registered and re-registered SS as advised by VF.

Now stuck!

Don't know what to do next - Please help 😞

[amyleask]

Pathping brings this up:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>pathping 212.183.133.181

Tracing route to 212.183.133.181 over a maximum of 30 hops

0 User-PC.home [192.168.1.65]
1 * api.home [192.168.1.254]
2 217.47.186.58
3 217.47.186.161
4 213.1.69.166
5 31.55.165.102
6 31.55.165.57
7 31.55.165.107
8 109.159.250.106
9 core2-te0-3-0-14.ilford.ukcore.bt.net [109.159.250.30]
10 peer1-xe3-1-1.telehouse.ukcore.bt.net [109.159.254.217]
11 LNDGW2.arcor-ip.net [195.66.224.124]
12 85.205.116.2
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 User-PC.home [192.168.1.65]
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% api.home [192.168.1.254]
0/ 100 = 0% |
2 49ms 0/ 100 = 0% 0/ 100 = 0% 217.47.186.58
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 217.47.186.161
0/ 100 = 0% |
4 50ms 0/ 100 = 0% 0/ 100 = 0% 213.1.69.166
0/ 100 = 0% |
5 49ms 13/ 100 = 13% 13/ 100 = 13% 31.55.165.102
0/ 100 = 0% |
6 51ms 9/ 100 = 9% 9/ 100 = 9% 31.55.165.57
0/ 100 = 0% |
7 49ms 3/ 100 = 3% 3/ 100 = 3% 31.55.165.107
0/ 100 = 0% |
8 60ms 0/ 100 = 0% 0/ 100 = 0% 109.159.250.106
0/ 100 = 0% |
9 62ms 0/ 100 = 0% 0/ 100 = 0% core2-te0-3-0-14.ilford.ukcore.bt.
net [109.159.250.30]
0/ 100 = 0% |
10 61ms 0/ 100 = 0% 0/ 100 = 0% peer1-xe3-1-1.telehouse.ukcore.bt.
net [109.159.254.217]
0/ 100 = 0% |
11 61ms 1/ 100 = 1% 1/ 100 = 1% LNDGW2.arcor-ip.net [195.66.224.12
4]
0/ 100 = 0% |
12 60ms 0/ 100 = 0% 0/ 100 = 0% 85.205.116.2

Trace complete.

[szatkowskij]

I bought the Sure Signal box 3 days ago and have not been able to get it working! I have BT infinity and a home hub 3 router. I have tried opening all the ports that the forums say to open and still nothing. Please can someone help. Thanks.

[DaveCD]

Hi szatkowskij

I’d like to help to resolve this VSS (Vodafone Sure Signal) issue for you, but to do this I will need to take some further information from you.

Can you post the following results to this thread?

 Speedtest and Pingtest

Your IP address.

Traceroute.

• On a PC / Laptop :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter
• Paste the output of this command into your reply.

And finally, your VSS serial number.

Regards

[lalala1973]

hi

I am a new customer to vodafone and trying to set-up my Sure Signal Box which I received Thursday. I have BT infinity at home with a BT Home Hub router. Everytime I plug in the sure signal box I get the on Red Power Light however I can't get past the stage of flashing system and  phone lights. I have waited over 24 hours (twice!), spoken to techinical services on the phone to no avail. I have opened up the ports as recommended. I have had my account reset. I have also tried to reset the Sure Signal box (however whenever i press the reset button the lights never all come on no matter how long I press reset for)

Can anybody at Tech Support help ?

speed test 37.53 Mbps download / 10.49 Mbps upload

pingtest 32 ms ping / 21 ms jitter

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 6 ms 8 ms 2 ms BTHUB3 [192.168.1.254]
2 11 ms 7 ms 7 ms 217.32.147.105
3 9 ms 7 ms 9 ms 217.32.147.158
4 13 ms 14 ms 12 ms 213.120.181.174
5 13 ms 13 ms 13 ms 217.41.169.201
6 13 ms 14 ms 13 ms 217.41.169.109
7 13 ms 13 ms 13 ms 109.159.251.211
8 23 ms 22 ms 23 ms core1-te0-2-4-0.ilford.ukcore.bt.net [109.159.25
1.141]
9 19 ms 19 ms 19 ms peer1-xe11-0-0.telehouse.ukcore.bt.net [109.159.
254.124]
10 26 ms 26 ms 39 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 22 ms 25 ms 24 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.