Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[BJ1]

Update - to my amazement two more lights have appeared!  I now have lights 1,2 and 4 but no light three.  The SS still isn't enhancing the signal, but I guess this might be progress.  I've ordered a new power supply as this seems to have sorted others on the forum.

Any VF tech people out there?  Can you help please? 

[Retired-Laura]

Hi @BJ1

Thanks for the update.

Have you made sure that the Smart Set up on the router has been turned off?

Let us know how the new power supply affects the Vodafone Sure Signal.

Thanks,

Laura

[BJ1]

Thanks Laura

Yes Smart Setup is disabled.  I'll let everyone know if the power supply sorts it.

[BJ1]

AND - we cannot add users to the SS list.  Comes up with the usual " We have a technical problem" message.  Come on Vodafone - sort this out!  It's been going on for months.  I think I'll have a chat with the BBC consumer programmes - they were very interested last time I spoke to them.

[Gemma]

Hi @BJ1

Please clear your cache and cookies and test this from a different browser.

If it still displays the same error when you try to add and remove user, please contact us via Live help.

Thanks,

Gemma

[magrathea]

I'm having problems the same problem getting my Sure Signal V3 to work and would appreciate some help from Vodafone please.

I am with BT Infinity on a HomeHub 3.

I have registered the Sure Signal on my Vodafone account serial number 40124153459

The Ethernet cable is plugged directly into the BT HomeHub V3 as I've hear that people have problems going through switches.

I have set up all the port protocols as suggested from the Vodafone help

Ports and Protocols:
8 – TCP/UDP (All routers)
50 – TCP/UDP (All routers)
53 – TCP/UDP (Virgin Super Hubs)
67 – UDP (Virgin Super Hubs)
68 – UDP (Virgin Super Hubs)
123 – UDP (All routers)
500 – UDP (All routers)
1723 – TCP/UDP (BT Home Hubs)
4500 – UDP (All routers)
33434 – 33445 – UDP (Virgin Super Hubs)

I have factory reset the Sure Signal and watched it go through software download (fast Ethernet light flashing and then a reboot).

Download speed is 66 Mbps and upload is 17 Mbps

Ping test is 10ms, jitter 1ms

IP is 109.159.56.90

Sure Signal serial number is 40124153459

Results of tracert:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 7 ms 6 ms 7 ms 31.55.186.168
5 7 ms 7 ms 8 ms 195.99.127.38
6 8 ms 8 ms 7 ms peer1-xe8-2-0.telehouse.ukcore.bt.net [213.121.193.129]
7 11 ms 11 ms 11 ms lndgw2.arcor-ip.net [195.66.224.124]
8 9 ms 9 ms 9 ms 85.205.0.86
9 * * * Request timed out.
... through to ...
30 * * * Request timed out.

Trace complete.

C:\Windows\System32>

Regards,

          Nick.

[Retired-Laura]

Hi @magrathea

Welcome to the eForum.

Make sure that the BT Smart set up is turned off as this will prevent the Vodafone Sure Signal connecting.

Once you’ve tried this do a reset on the Sure Signal and reset the phones.

Let us know if this helps.

Cheers,

Laura

[magrathea]

Hi Laura,

Thanks for your reply. My HomeHub as mentioned in the details I posted is a version 3 so does not have smart setup.

Do you have any other suggestions?

Regards,

          Nick.

[magrathea]

I guess not then?

[Retired-Kay]

Hi @magrathea

Your IP address isn't currently on the whitelist. I've requested for this to be added. I'll update you shortly.

Thanks,

Kay