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17-07-2017
12:31 PM
- last edited on
17-07-2017
12:35 PM
by
Jenny
1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
Haven't been able to regain service yet today
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.
M15 4FN
3) Does the issue occur if you try your SIM card in a different phone?
Havent had opportunity to try
4) What errors are seen or heard when the issue occurs?
zero signal
5) Does this happen on 2G, 3G, 4G or all?
No signal on any of them
6) When did you first notice this issue?
10.30 17/7/17
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
permanent so far
17-07-2017 12:51 PM
Hi @mmaman
Using the Vodafone Network Checker
I can see....
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
17-07-2017 02:05 PM
@mmaman - I’ve checked the coverage in your area and you should get good 2G, 3G and 4G.
Your local sites all look to be performing correctly.
If you change your phones network settings to 2G only, does this improve things?