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MOBILE BROADBAND DATA AND TOP UPS

MichelleCourtney
3: Seeker
3: Seeker

‎27-10-2014 08:26 PM

I TOPPED UP TODAY £15 AND WITHIN 5 HOURS,I WAS SHOWING NO CREDIT!! THERE WAS NO WAY THAT I USED THAT MUCH IN THAT TIME AND THIS HAPPENS REGULARLY,£10 DOES NOT LAST EVEN A WEEK!! i CANNOT AFFORD TO USE SO MUCH AND I AM LITERALLY THROWING MONEY AWAY!! CAN I BE REFUNDED LOST DATA? AND THE WEBSITE DOES NOT WORK MOST OF THE TIME AND I HAVE TO RING CUSTOMER SERVICES TO TOP UP..
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1 REPLY 1

DaveCD
Moderator (Retired)
Moderator (Retired)

‎29-10-2014 12:40 PM

Hi MichelleCourtney,

 

We won't be able to see what the data was used for, but we'll be able to check the amounts used and check the credit was applied correctly.

 

So that we can look into this further, see here for how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

 

DaveCD

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