Vodafone!.... Good at selling contracts and devices. Network services and coverage, excellent! But your, incompetence in customer service defies belief! In summary, I was PAYG, and when I visited a VF store I was sold a monthly contract (which suited me). My old mobile no. was migrated to the new contract the next day....great so far. Two days later the Ts & Cs were emailed to me and because there were a couple of conditions I did not want to accept, I cancelled the contract under the 30 day cancellation clause. (I don,t know why the Ts & Cs weren't shown to me at the time the order was signed, or it would not have been signed for). I made it clear to the advisor I spoke to, that I would be going back to PAYG and that I would like to migrate my mobile number to the new account as soon as possible. She said this would be done after the billing process for the pay monthly contract had cleared. Since that time, I have contacted VF using "chat" and phone, and I have been lied to, with them saying it would done, one saying it would be done in a couple of hours, to other advisors saying it would be done by the next day. Nothing has happened, and I now realise, they were deliberately lying to me to get me off the phone, and that if I should wish to pester them again with my problem, it would be a different advisor I spoke to. Looks like I'm going to have to learn a new mobile no. and advise all my contacts because of VF total incompetence until I find a provider that listens to it's customers. Even after replying to customer satisfaction surveys with the most negative of replys, no one seems to want to find out where the problems were....a lot of use those surveys are!
.png "Community Manager"){kind=icon}
