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At £29.99 per day for countries outside Europe, the issue of when a day begins and ends is important...
It says in this FAQ? that "A day is a 24 hour period from your first point of connection abroad".
However, on this page it says that a day is defined as "midnight to midnight, UK time".
Could you please confirm which definition is correct?
If it's "midnight to midnight, UK time", could you please confirm whether that's local UK time (i.e. GMT in Winter, BST in summer), or whether it's always GMT/UTC.
It wouldn't be good to get billed for two days for an hour or two of usage, so it's important to know when a day's allowance begins and ends. Also it'd make sense to correct whichever of the above definitions is wrong on the pages linked to above...
PS Just a little feedback: mobile broadband is great for use within the UK, but it's awfully expensive abroad, particularly for countries outside Europe. Personally I think it'd be much better if it was possible to pay per MB like you can using the internet on a phone... When all you need to do is fire off a couple of emails through your laptop it's frustrating that you're forced to pay for 50MB of usage (as the cost is so high). By disabling auto-update checking and using the web without images you can do a lot of work without using much bandwidth.
PPS I'm a £15-a-month mobile broadband customer who is about to attempt to keep his micro business ticking over whilst travelling around Hong Kong, Tokyo, and Australia for a couple of weeks. Ideally I'd use mobile broadband exclusively, but the £29.99-per-day pricing makes that prohibitively expensive... So I'm going to try to use local broadband where possible. If you have any tips on ways in which I could access mobile broadband cheaper for just the next couple of weeks (e.g. upgrading my contract short term), please let me know!
It says in this FAQ? that "A day is a 24 hour period from your first point of connection abroad".
However, on this page it says that a day is defined as "midnight to midnight, UK time".
Could you please confirm which definition is correct?
If it's "midnight to midnight, UK time", could you please confirm whether that's local UK time (i.e. GMT in Winter, BST in summer), or whether it's always GMT/UTC.
It wouldn't be good to get billed for two days for an hour or two of usage, so it's important to know when a day's allowance begins and ends. Also it'd make sense to correct whichever of the above definitions is wrong on the pages linked to above...
PS Just a little feedback: mobile broadband is great for use within the UK, but it's awfully expensive abroad, particularly for countries outside Europe. Personally I think it'd be much better if it was possible to pay per MB like you can using the internet on a phone... When all you need to do is fire off a couple of emails through your laptop it's frustrating that you're forced to pay for 50MB of usage (as the cost is so high). By disabling auto-update checking and using the web without images you can do a lot of work without using much bandwidth.
PPS I'm a £15-a-month mobile broadband customer who is about to attempt to keep his micro business ticking over whilst travelling around Hong Kong, Tokyo, and Australia for a couple of weeks. Ideally I'd use mobile broadband exclusively, but the £29.99-per-day pricing makes that prohibitively expensive... So I'm going to try to use local broadband where possible. If you have any tips on ways in which I could access mobile broadband cheaper for just the next couple of weeks (e.g. upgrading my contract short term), please let me know!
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Hi bromley,
Thanks for getting in touch! Apologies if there's some confusion on the site or conflicting information
I've checked around some of the billing teams for you and some of the training breifs we had back when the new roaming charges came in and it looks like the 24 hour period is a UK calendar day, so GMT. While the European rates are much cheaper due to EU regulations, our international partners aren't nearly as cost effective which is why the charge is a little higher.
If you are using the device for occasional email usage then the £29.99 is only charged at the first 1Mb, before that it is pro rata. However local options like Wi-Fi will always be cheaper in the long run so be sure to take advantage of any capabilities in the area; I can imagine Hong Kong and Tokyo wont' be difficult to find such services
Cheers, Ben
eForum Team
Thanks for getting in touch! Apologies if there's some confusion on the site or conflicting information
I've checked around some of the billing teams for you and some of the training breifs we had back when the new roaming charges came in and it looks like the 24 hour period is a UK calendar day, so GMT. While the European rates are much cheaper due to EU regulations, our international partners aren't nearly as cost effective which is why the charge is a little higher. If you are using the device for occasional email usage then the £29.99 is only charged at the first 1Mb, before that it is pro rata. However local options like Wi-Fi will always be cheaper in the long run so be sure to take advantage of any capabilities in the area; I can imagine Hong Kong and Tokyo wont' be difficult to find such services
Cheers, Ben
eForum Team
