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good evening.i havent been on here for a while 
ive had my mobile broadband for nearly a year now and have encountered very few problems.until recently.my 3G signal keeps disappearing and ive noticed quite a few people are having similar problems.sometimes it takes a while to connect.when it does it works fine.then you try to load up a webpage you get an error screen saying the page cant be found.i then notice the connection has dropped.after a couple of attempts it comes back.and so on........
now,i use my laptop in my truck all around the UK and it seems to happen nearly everywhere.so it isnt postcode specific!! large scale network problems,me thinks
ive had my mobile broadband for nearly a year now and have encountered very few problems.until recently.my 3G signal keeps disappearing and ive noticed quite a few people are having similar problems.sometimes it takes a while to connect.when it does it works fine.then you try to load up a webpage you get an error screen saying the page cant be found.i then notice the connection has dropped.after a couple of attempts it comes back.and so on........now,i use my laptop in my truck all around the UK and it seems to happen nearly everywhere.so it isnt postcode specific!! large scale network problems,me thinks
oh,i doubt if this helps,but i`ll chuck it in anyway..............ive got an o2 phone and the 2G connection on that has been a bit pony for the last month aswell.could this be related? maybe the whole mobile internet network is about to collapse 
.png "Moderator (Retired)"){kind=icon}
Hi r.d,
Long time, no see!
It's disappointing to hear you're having these connection issues, especially as it's been working well for so long. There are a few things that might cause this issue, so I'll run through a few to see if we can help:
A) The Mobile Broadband software installed on your PC may be causing the issue - I'd recommend to make sure that you've got the newest version - you can check/download it here - Mobile Broadband (just click the relevant option under the heading Software Downloads).
B) The network itself could be causing the problems you're having, although it'd be really unusual that you'd have the same issue in so many places. Any chance you can give us an idea of some of the postcodes you've visited so that we can check how the closest cell sites (masts etc) are functioning?
C) The hardware, i.e. the modem itself, could be malfunctioning. If you know anyone with a similar unit then trying theirs would give you an idea either way if yours is likely to be broken. If need be, you can check our repairs policy by clicking the link.
Finally, I'd suggest it would be worthwhile trying your SIM in a 3G phone - if it connects to 3G then we'll know your modem or software is to blame, if it doesn't connect then it would point towards an issue with the network or possibly your SIM.
With any of these, if you let us know your findings and confirm the information requested above (software version, examples of postcode, does your SIM connect to 3G in a handset or not) then we'll do our best to sort out the issue via the most effective and efficient route
Looking forward to hearing back from you!
PS The issues you're having with O2's network shouldn't have any connection to ours, unless it's your van to blame for blocking the mobile phone signal!
MatC
eForum Team
Long time, no see!
It's disappointing to hear you're having these connection issues, especially as it's been working well for so long. There are a few things that might cause this issue, so I'll run through a few to see if we can help:
A) The Mobile Broadband software installed on your PC may be causing the issue - I'd recommend to make sure that you've got the newest version - you can check/download it here - Mobile Broadband (just click the relevant option under the heading Software Downloads).
B) The network itself could be causing the problems you're having, although it'd be really unusual that you'd have the same issue in so many places. Any chance you can give us an idea of some of the postcodes you've visited so that we can check how the closest cell sites (masts etc) are functioning?
C) The hardware, i.e. the modem itself, could be malfunctioning. If you know anyone with a similar unit then trying theirs would give you an idea either way if yours is likely to be broken. If need be, you can check our repairs policy by clicking the link.
Finally, I'd suggest it would be worthwhile trying your SIM in a 3G phone - if it connects to 3G then we'll know your modem or software is to blame, if it doesn't connect then it would point towards an issue with the network or possibly your SIM.
With any of these, if you let us know your findings and confirm the information requested above (software version, examples of postcode, does your SIM connect to 3G in a handset or not) then we'll do our best to sort out the issue via the most effective and efficient route
Looking forward to hearing back from you!
PS The issues you're having with O2's network shouldn't have any connection to ours, unless it's your van to blame for blocking the mobile phone signal!
MatC
eForum Team
hi MatC,thanks for your reply 
another thing ive noticed when this occurs is that my connection goes (according to my wireless LAN) from local and internet to local only!! then after a while goes back to local and internet....does that help,could that indicate a hardware problem? i dont use the VMC software,i connect manually,does this matter? i dont think it does 
im unsure of the post codes,i just park my truck up and surf,and yes its a truck and not a van as u suggest A couple of postcodes for ya, BS30 8GG,OL10 2TT plus Banbury town centre and Nuneaton......i dont have a 3G phone or no anybody with vodafone mobile broadband..sorry.
another thing ive noticed when this occurs is that my connection goes (according to my wireless LAN) from local and internet to local only!! then after a while goes back to local and internet....does that help,could that indicate a hardware problem? i dont use the VMC software,i connect manually,does this matter? i dont think it does im unsure of the post codes,i just park my truck up and surf,and yes its a truck and not a van as u suggest A couple of postcodes for ya, BS30 8GG,OL10 2TT plus Banbury town centre and Nuneaton......i dont have a 3G phone or no anybody with vodafone mobile broadband..sorry.
Hi r.d
Thanks for the update.
I've checked the masts in the areas you mention and I can't see any problems around you.
Wireless LAN would normally only advise you on your WiFi availability and isn't related to the Vodafone modem.
Even if your 3G service is not strong in the area you are in you should still be able to get GPRS service. You don't have to use the VMC software but for testing puposes it would be very useful.
You can download the latest Vodafone Mobile Connect software here.
When you load it up go to Settings > Network Preference > 2G Only.
Are you able to stay connected on this service?
If you need any help with using the VMC software have a look at the Vodaofne Help Centre for loads of advice.
Let me know the results and we'll sort this for you.
Kirsty
eForum Team
Thanks for the update.
I've checked the masts in the areas you mention and I can't see any problems around you.
Wireless LAN would normally only advise you on your WiFi availability and isn't related to the Vodafone modem.
Even if your 3G service is not strong in the area you are in you should still be able to get GPRS service. You don't have to use the VMC software but for testing puposes it would be very useful.
You can download the latest Vodafone Mobile Connect software here.
When you load it up go to Settings > Network Preference > 2G Only.
Are you able to stay connected on this service?
If you need any help with using the VMC software have a look at the Vodaofne Help Centre for loads of advice.
Let me know the results and we'll sort this for you.
Kirsty
eForum Team
Hi Onlinewilly1963
I'm not Jon but I'll follow suit,
Sadly you problem seems to have resurfaced which leads me to believe that there is an issue that needs investigating further. The next step is to look into your account so we can either study the network coverage in your area, as well as the masts and ultimately raise a fault with the disconnection issue.
I've sent you an email so please reply to this as soon as you can, thanks.
Reidar
eForum Team
I'm not Jon but I'll follow suit,
Sadly you problem seems to have resurfaced which leads me to believe that there is an issue that needs investigating further. The next step is to look into your account so we can either study the network coverage in your area, as well as the masts and ultimately raise a fault with the disconnection issue.
I've sent you an email so please reply to this as soon as you can, thanks.
Reidar
eForum Team
thanks,kirsty im using VMClite at the mo with mozilla firefox.ive just had network time out errors on 2 and 3G.the usual error is address not found or similar.so im not sure if its my usual problem.i tried to install the update but it couldnt find my device.im positive i downloaded the right version,i even downloaded the other 2 just to check the new version is dated 2007 and is 3.2.1.156.my present version is 3.2.2.182! seems like my version is newer if it goes in numerical sequence.any ideas? in reference to my wireless LAN,i meant i have an indicator at the bottom left of my desktop that tells me if im connected to the internet.if i hold my cursor over it it says `VMClite local and internet` when it plays up it reverts to `local only` why would it say that? it hasnt done it tonight...yet.
im using VMClite at the mo with mozilla firefox.ive just had network time out errors on 2 and 3G.the usual error is address not found or similar.so im not sure if its my usual problem.i tried to install the update but it couldnt find my device.im positive i downloaded the right version,i even downloaded the other 2 just to check the new version is dated 2007 and is 3.2.1.156.my present version is 3.2.2.182! seems like my version is newer if it goes in numerical sequence.any ideas? in reference to my wireless LAN,i meant i have an indicator at the bottom left of my desktop that tells me if im connected to the internet.if i hold my cursor over it it says `VMClite local and internet` when it plays up it reverts to `local only` why would it say that? it hasnt done it tonight...yet.
Good Evening Trippy Hippy (love the name by the way!)
Just wanted to let you know we are monitoring this thread closely as quite a few of you are experiencing very similar problems and we have reported this issue.
Please let us know either way if it resolves the issue or not, it will be a huge help!
Let me know if there is anything else in the meantime.
Kay
eForum Team
Just wanted to let you know we are monitoring this thread closely as quite a few of you are experiencing very similar problems and we have reported this issue.
Please let us know either way if it resolves the issue or not, it will be a huge help!
Let me know if there is anything else in the meantime.
Kay
eForum Team
