Mobile Broadband Contract Enquiry

[c2drules]

Hi,

I currently have a 12 month contract for 3GB Mobile Broadband with the "Pro" dongle (the black one that can connect at 7.2mbps instead of 3.6) and am paying £15 a month.

The contract expires in August, and I no longer wish to continue with it. However, I would like to change to a PAYG tariff, with the same speed.

How do I go around doing this, if it is at all possible?

Thanks
Ryan

[Retired-Trev]

Hi Ryan Walker

Your speeds are determined by the modem capacity and the signal your connected to, and both contract and PAYG use the same service, so your speeds will not be affected.

The only changed that will need to be made is with your VMC settings. It will need to be configured to use PAYG in place of your former contract settings.

All you then need to do this is obtain a Vodafone PAYG data SIM, to use when you have disconnected the contract. Please ensure that you notify that you wish to terminate your account and give the required 30 days notice.

Hope this helps clarify matters for you.

Regards

Trev
eForum Team

[c2drules]

Hi Ryan Walker

Your speeds are determined by the modem capacity and the signal your connected to, and both contract and PAYG use the same service, so your speeds will not be affected.

The only changed that will need to be made is with your VMC settings. It will need to be configured to use PAYG in place of your former contract settings.

All you then need to do this is obtain a Vodafone PAYG data SIM, to use when you have disconnected the contract. Please ensure that you notify that you wish to terminate your account and give the required 30 days notice.

Hope this helps clarify matters for you.

Regards

Trev
eForum Team

Hi Trev,

Thanks for your reply.

I've tried twice to email Vodafone Customer Support but I get an error each time.

I've tried using different web browsers (Safari 5 and Firefox 3.6.3) but to no avail.

Can a member of the eForum Team contact me so I can start the ball rolling to cancel my contract and switch to PAYG Mobile Broadband.

Thanks
Ryan

[Retired-Moderat]

Hello,

Thanks for your post today. It looks like we’ll need to access your account to investigate further, so we’ve just sent you an email. Please check your inbox for the email. If it hasn’t arrived, don’t worry as it’s possibly been diverted to your spam filter.

If you can fill in all the details and send the email back, we’ll be in touch to get to the bottom of this as soon as possible.

Thanks

eForum Fast Response