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Mobile Broadband - Dyndns / Fixed IP for remote support

smipx013
Not applicable
Hi everyone,

I am a small business offering remote support with uVNC and "Single Click". At teh moment I use my desktop and this works fine with Dyndns and a regular BB provider. I wish to extend my service to offer the support via my Laptop on the move.

The way it works is that the customer installs a small agent on his PC which has the expternal IP of my PC (dyndns address) hardcoded into it. They then click on "connect" and at my end the router NAT's the ports to my PC and I can then get a connection. This is referred to as a reverse connection. I do not use "repeater" and cannot afford to invest in services like gotomyPC or teamviewer that use an arbitration proxy in the cloud.

My question is. Is there anyway to get this setup working with the Vodafone Broadband product? I know IP addresses are not fixed so IU suspect not. If not does anyone have any clever solution involving uVNC/SC? I could look at using a public repeater but I hear these are very slow.

Thanks
Paul
4 REPLIES 4

Retired-Trev
Moderator (Retired)
Moderator (Retired)
Hi PaulSmith

This is not my area of expertise, so I cannot give you a definitive answer to this. :(

I will forward this to our data expert, and endeavor to get you an answer asap.

Regards

Trev

eForum Team

smipx013
Not applicable
Hi Trev,

Appreciate that. Thanks
Paul

Retired-BenJ
Moderator (Retired)
Moderator (Retired)
Hi PaulSmith

I have tried something very similar at home, usiong Dyndns to host a website and also a vnc server I managed to resolve the NAT translation via VMC and could view the website (albeit very slowly) however the VNC simply wouldnt connect (via 3389)

I've seen Trev has escalated this thread to our data specialist, so will have a chat and see what we can do :)

Thanks
BenJ
eForum Team

Retired-BenJ
Moderator (Retired)
Moderator (Retired)
Hi BenJ_Vodafone

I've spoken to our device specilist this morning, He's heard of people using Dyndns to host websites but not to connect via VNC.

Although hes not directly done this himself he doesnt see a problem as long as you can address the port to connect to there shouldn't be a problem.

Thanks
BenJ
eForum Team