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I have had mobile broadband for 2 months now. The first bill was all ok and I kept well under my limit (about 1.5gigs used out of 3gigs I recall).
However my second bill claims that I have exceeded 4gigs which comes to a total of 44pounds! I was shocked and quickly checked my usage via the vodafone mobile connect dashboard to discover that I had used an estimated 1.04gigs in the month concerned. Now I understand that it only gives an estimation as stated clearly on the dashboard but seriously... only picking up a quarter of my internet usage is a downright scam >
What has gone wrong?!
I am not impressed and was even more frustrated when the lovely people at customer support hung up on me twice while 'reconnecting' me to a technical advisor to find out what was wrong with the dashboard tool.
I would like to know why this happened and will be sure to check my usage on the 'my account' section of the site in future (although if I'd had warning that the 'estimation' would be so totally incorrect I wouldn't have relied on it and would have saved me 30pounds -.-)
And also I would like to add that my partner and I are disgusted with the speed of broadband we are recieving and are really peeved that we can't cancel our 12month contract without paying the rest of the years worth. NOT HAPPY. Will not be continuing with vodafone again as this is ridiculous and many other customers on the net are unhappy as well. Just wish I'd read the reviews before I chose this contract.
However my second bill claims that I have exceeded 4gigs which comes to a total of 44pounds! I was shocked and quickly checked my usage via the vodafone mobile connect dashboard to discover that I had used an estimated 1.04gigs in the month concerned. Now I understand that it only gives an estimation as stated clearly on the dashboard but seriously... only picking up a quarter of my internet usage is a downright scam >
What has gone wrong?!I am not impressed and was even more frustrated when the lovely people at customer support hung up on me twice while 'reconnecting' me to a technical advisor to find out what was wrong with the dashboard tool.
I would like to know why this happened and will be sure to check my usage on the 'my account' section of the site in future (although if I'd had warning that the 'estimation' would be so totally incorrect I wouldn't have relied on it and would have saved me 30pounds -.-)
And also I would like to add that my partner and I are disgusted with the speed of broadband we are recieving and are really peeved that we can't cancel our 12month contract without paying the rest of the years worth. NOT HAPPY. Will not be continuing with vodafone again as this is ridiculous and many other customers on the net are unhappy as well. Just wish I'd read the reviews before I chose this contract.
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Hi Bryan
As noted by other thread members the Usage monitor on the VMC dashboard isn't an accurate indication of total data usage. One alternative is to use Online Billing as this displays total data used.
Alternatively you could allow the Dashboard meter to account for half your usage, i.e assuming you have a 3G limit, according to your normal usage you were over by about 1.5 Gig, you would therefore allow yourself a 1.5 Gig leaway so an indiaction of say 1.5Gig on the meter would tell you you've reached approx 3 GIG (makes sense?)
Reidar
eForum Team
As noted by other thread members the Usage monitor on the VMC dashboard isn't an accurate indication of total data usage. One alternative is to use Online Billing as this displays total data used.
Alternatively you could allow the Dashboard meter to account for half your usage, i.e assuming you have a 3G limit, according to your normal usage you were over by about 1.5 Gig, you would therefore allow yourself a 1.5 Gig leaway so an indiaction of say 1.5Gig on the meter would tell you you've reached approx 3 GIG (makes sense?)
Reidar
eForum Team
Hi Bryan
As noted by other thread members the Usage monitor on the VMC dashboard isn't an accurate indication of total data usage. One alternative is to use Online Billing as this displays total data used.
Alternatively you could allow the Dashboard meter to account for half your usage, i.e assuming you have a 3G limit, according to your normal usage you were over by about 1.5 Gig, you would therefore allow yourself a 1.5 Gig leaway so an indiaction of say 1.5Gig on the meter would tell you you've reached approx 3 GIG (makes sense?)
Reidar
eForum Team
Seriously?
Is this the quality of technical support and issue resolution that Vodafone customers should expect?
If (during my days working for a helpdesk, many years ago) I were to give this kind of answer to a customer, I would not expect that customer to be happy with the 'solution' which was provided.
I suspect that this will be the case here too.
Just my opinion, take it for what it is worth (as a Vodafone customer, apparent not very much at all)
Hi JimmyQ,
Thank you for your feedback regarding the answer you were given.
At this moment in time, this is the best workaround that we have, whilst we are always striving to improve our service and feeding back our customers comments and request to our device management and IT teams to investigate and get a resolution in place.
Whilst I appreciate that this may not be ideal, we are working as to get this resolved for you.
James
eForum team
Thank you for your feedback regarding the answer you were given.
At this moment in time, this is the best workaround that we have, whilst we are always striving to improve our service and feeding back our customers comments and request to our device management and IT teams to investigate and get a resolution in place.
Whilst I appreciate that this may not be ideal, we are working as to get this resolved for you.
James
eForum team
