Mobile Broadband - k3570-z install issue?

[angus61]

hi,
i've just bought this dongle on payg.it did install at first and worked ok.the next time the message 'device not found' was shown.now it just won't install.gets to 'starting new' services then 'rolling back action' and nothing.
i use windows xp,sp2.
can anyone help?
thanks.

[Retired-James]

Hi Angus61,

A very warm welcome to the Vodafone eForum from all of the team.

To be honest its hard to say here, the first thing to try would be to completely remove all of the VMC (Vodafone Mobile Connect) software from the PC manually, then install the device again from scratch.

Also have you tried a different USB Posrt?
Do you get the same error?

Once you have done this please let me know if you are still having any issues and what error messages you get.

James
eFOrum Team

[angus61]

Hi Angus61,

A very warm welcome to the Vodafone eForum from all of the team.

To be honest its hard to say here, the first thing to try would be to completely remove all of the VMC (Vodafone Mobile Connect) software from the PC manually, then install the device again from scratch.

Also have you tried a different USB Posrt?
Do you get the same error?

Once you have done this please let me know if you are still having any issues and what error messages you get.

James
eFOrum Team