Ask
Reply
Solution
05-11-2016 09:58 PM
06-11-2016 07:11 AM
Hi @smudger298
I'm not surprised your unimpressed and frustrated with the situation.
Generic advice is indeed to test the SIM card in another phone.
Either one on the Vodafone network or one unlocked to all networks to see if data works. Does anyone close to you have such a phone ?
A sim can be replaced by any Vodafone Highstreet Store. It's worth having this carried out if services are glitching.
Also checking that Mobile Data is toggled on in the iPhone.
Check in your online myvodafone to see if any data bars have been accidentally activated.
Can I ask are you seeing the data symbols in the phones status bar ? I.e. 3G,4G etc. Regarding the resets you have currently tried > is one to reset network settings
Another,
"Step 1: Press and hold the Lock/Wake button on the right side of your iPhone.
Step 2: At the same time, press and hold down the Volume Down button on the left side while keeping the Lock/Wake button pressed.
Step 3: Keep holding both the buttons until the screen turns black and then switches back on to display the Apple Logo.
Step 4: Wait for a couple of seconds until your iPhone boots up completely and displays the Lock screen." How-hard-reset-iphone-7.
If this is at account level then if this was my situation I'd ask them to fully reset the account. It's weird how one returned text to accept an offer has caused such issues.
Can you refer to these iPhone Apn Settings from Geeksquad paying particular attention to the relevant Payg or Pay Monthly Specific Settings. Vodafone-apn-settings
I assume calling and texting remains unaffected.
Now you've logged this with complaints they have 8 weeks to resolve the issue and if not you can then engage the Communications Omsbudsman. A person can circumvent the 8 weeks if Vodafone issue a Deadlock letter.
The forum is owned and also monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name so You know they are officially from Vodafone.
All posts are read by them.
Hang in there and I'm sure they'll be in touch.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-11-2016 08:48 AM
06-11-2016 08:57 AM
You're welcome.
The 8 weeks is highlighted in Vodafones Code of Practice Here.
It's the timeframe allowed.
Trying the SIM card in another phone and maybe trying another SIM card in your phone are good tried and tested troubleshooting techniques.
As the iPhone is showing the data icons in its status bar this indicates to me its most probably account based.
An Apple Stores Geniusbar can run diagnostics too.
I have come across where a network has concentrated on just resetting the data part. I.e. Removing it and reapplying it which has worked but on occasion resetting the full account can be beneficial which is why I thought it worth mentioning.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-11-2016 09:04 AM
06-11-2016 09:40 AM
I submit it can occasionally depend on the level of knowledge the agent has in relation to the the resolution applied.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
06-11-2016 09:51 AM
06-11-2016 10:42 AM
I assume they'll be reading from system help and support notes.
Most of the time this would go onto help the person experiencing problems,and if not they escalate to higher tiers of tech support.
They do have SuperUsers who are in place to take ownership of more complicated issues to resolve them.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
07-11-2016 12:54 PM
Hello @smudger298
I'm sorry to hear about this experience with Vodafone, I understand your frustration and distress at this. I am going to send you a Private Message with further help.
Louise
07-11-2016 01:02 PM