Good evening,
I am looking for some help and advice, sorry if the grammar/ spelling isn't great as this was done on my phone.
I currently have an iPhone 7 with unlimited calls & text plus 20gb of data allowance which has worked fine since the release date until the 31st of oct.
On the 31st of oct I had approx 1gb of data remaining and received a text offering a free gb of data for 7 days by texting back, considering I had 3 days until the monthly renewal this seemed ideal so I text back to claim the 1 go of free data. Within a few hours none of my mobile data services were accessible.
The following day I contacted Vodafone technical, I followed their instructions (although I had already checked and reset all of my settings before contacting them) they said this would be fixed within 2-24 hours, on the 2nd mobile data services were still not working so yet again I contacted technical support and was told they could see the problem and that it would be rectified within 2-24 hours.
On the 3rd same story.... I told the operator I wasn't happy that this had not been resolved and wished to speak to a manager. Upon speaking to a manager he seemed to know what was going on and that the 1gb of data hadn't been added correctly and that he would sort this. I received a message stating that my data had been stopped and then a message stating it was restarted, I reset my phone as instructed and yet still no data. I informed the manger of this and he said it was probably a hardware issue and that I should check my sim in another device and he would do nothing else until this had been done. I informed him that I work away and this was impossible for a few days, but he didn't care and ended the call stating there was nothing that could be done from their end.
On the 4th still no access to mobile data, however having got wifi briefly my Vodafone app stated I only have 1 gb of data in my bundle, although I should have 20gb available as it had just rolled over???
Technical were useless so I phoned complaints, explained what was going on, the operator seemed sympathetic and said it doesn't seem right and was going to speak to his manager and put me on hold...... after a few minutes the Vodafone system automatically ended the call, I waited a few minutes but there was no call back.
I called complaints back and explained the situation and they put me through to an overseas call centre which was not what I wanted.... got back to complaints for the same to happen again.... getting really annoyed now as I have cleared Vodafone security approximately 16 times in the space of 90 mins!!!!
Phoned complaints back explained afresh and said I want to be put through to complaints at the highest level and not an overseas call centre operative.
I was put through to a another operator, at complaints explained the situation yet again. He looked into my account and said I only had 7gb on my bundle???? Says 1gb on my app, he says 7gb yet I have been paying for 20gb, long story short he adjusts my my bundle to what it should be and says he has reduced my payment slightly to compensate and this should be active by 1200.
5th I still have no data! The app states I have 1 gb of data as part of my bundle. Logging in directly to Vodafone website my bundle is correct??? I have deleted the app and reinstalled still says the same.
I phone technical to see what is going on, they say this has been escalated to the highest level but will take a further 48hrs to fix,
however they state I will be compensated for my lack of data i.e. I won't pay for the days I have had no access. I ask how do you compensate for the fact I can't Skype/ FaceTime my wife and kids as I work away? No answer to this.
Can't get back through to complaints and am really hacked off with Vodafone now.
As I said at the beginning any help and advice is gratefully received.
Jason
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