Ask
Reply
Solution
05-11-2016 09:58 PM
07-11-2016 08:47 PM
Hello @smudger298
I have replied to your Private Message.
I completely understand your frustration, however please complete the form I have sent and we will look into this further.
Thank you,
Louise
16-11-2016 09:26 PM
17-11-2016 03:51 PM
Thanks for updating us with your issue, sorry to hear it's not been resolved as of yet.
If you've emailed us using the link @Retired-LouiseE provided, please let us know the reference number (#123456) from the automated reply.
23-11-2016 11:18 PM
Hi,
I'm afraid I can't provide any solutions but I can share in your frustration. I've had ongoing problems with Vodafone since September and for the last 6 weeks I have not recieved any data. I've been thrown around multiple Super Users and even had my case raised to Mission Control. None of this has helped.
If it weren't for the employee discount and for the poor network coverage from other service proivders I would have left weeks ago. The customer service is terrible! I haven't had any rude employees on the phone but the fact that each time I've raised this to a Super User or Mission Control i've gotten no feedback on the problem is outrageous. I have wasted so much time explaining the same problem it drives my crazy.
Please keep us up to date with your progress. If this problem can be solved I want to know how
24-11-2016 09:06 AM
16-12-2016 09:45 PM
20-12-2016 05:16 PM
Sorry to hear about the experience you've had with us.
I'm glad everything was resolved for you in the end and you were kept up to date with the process.
Thanks for taking the time to let us know your thoughts, we'll get this fed back.
27-01-2017 07:27 PM
28-01-2017 09:44 AM - last edited on 28-01-2017 11:08 AM by Rahim
I literally only got it resolved because one of the UK technical support advisors (Alana) took on my case personally. Daily she checked the status, and spoke to the super user in her office to push the super users that were dealing with my case and then rang me back so that I dealt with the same person every time.
The whole system that Vodafone have is ##>##, every stage has to be carried out even though you know what will fix it.... in our case a complete rebuild of our accounts. Technical support can't talk to super users, orders from technical support to super users can not be advanced to the front of the que in cases like ours where you have been without services for some time. Very often there is no compassion from any of the operators which always made me angry.
Also make sure there are good notes on your account, as sometimes they forgot.... making life more difficult.
[MOD EDIT: This post has been edited to remove off topic content please see community guidelines]
29-01-2017 03:26 PM
@zoe_ahoy2000 Sorry to hear about your trouble.
If this issue hasn't been resolved, please contact our team directly using the details from the private message I've sent.