Mobile Data - upgraded 26/12 - cannot connect to Internet

[martin086]

Hi folks,

I've read a few posts (some very lengthy) on this and wondering if anyone has had any recent success in getting mobile data to work, when they've had their account upgraded to have mobile data (from 250Mb to 5Gb)

Vodafone - for your info - this is now Day 7 of trying to get this working.

So far I've reset Network settings multiple times, deleted old data from Safari use via various settings, restarted the phone multiple times, been o nthe phone to Vodafone for 40-60 minutes to try and resolve (and person was trying their best it felt like) 

So far Vodafone have tried re-upgrading the account, changing a variety of settings (I know not what) at their end, and at the last attempt said they didn't know what the problem was but they'd log a 'case' and get back to me.

I've heard nothing since.

So

- what have others done to successfully get this working - is it Vodafone settings?

- Vodafone - do you read these forums.  
It's Day 7, and so far the person on 191, or on Live Chat has been unable to help and this is taking up time every single day.

[martin086]

I can't see a bar on data anyhwere in MyVodafone

Though something must be curently happening as the tariff is now simply showing as calls and texts (earlier was also showing the 5Gb data allowance). So I assume the tech team are playing with the account just now (per your suggestion below)

No - not swapped SIM's - different phones and really not wanting to make the problem any worse as a result of Vodafone picking up SIM's being in different handsets and mesing with the other phone too. Confidence in the back end systems is not at a High just now.

Good shout though if the problem replcates in a different handset, so will keep that one for future use.

[BandOfBrothers]

I agree if the data elements of the tariff are not currently showing they look to be carrying out what I suggested earlier that they might be removing and re adding the data part of your tariff. 

Trying your sim card in another shouldn't harm anything but I appreciate your concern. Or even trying a sim in yours. 

I hope this resolves asap for you. 

[martin086]

PS. 56 minutes just today on Live Chat.  New case has been raised.

Vodafone - would love to hear from you.

Still not working - just repeated all the steps of last week 😞

[martin086]

Ok. Here goes. Numpty alert.

Mobile data - On.
Data roaming - 3G

Further down the page is a bunch of settings for individual apps which of course everyone on the planet will know. It never occurred to me.

So for anyone reading this in the future. Please check Safari is allowed to use mobile data further down the settings>mobile data page.

Duuuuh.

[Jenny]

@martin086 I’m pleased this is sorted now – thanks for letting us know.