Mobile Wifi Account Type

[Paul6x7]

Earlier today I topped up my PAYG Mobile Wifi R206 using the online
top-up service (£10 as normal, though sometimes I choose different
amounts). Shortly after, the modem disconnected and said "Limited
Service" (this turned out to be a mast problem and is now back up).

I the meantime I contacted online chat to see if my top-up had worked
and got a call back from a teleservice operator. The most recent
record of any top-up I had made he could find was for £5 in September.
I've made quite a few top-ups since then, and used the data.

On vodafonemobile.wifi I find a setting under "Mobile
Broadband>Connection" and under "Account>Account Type" which both
refer to Account Type and lists some, but not all, of the top-up options
Vodafone offers (250MB, 1GB, 2GB, Pay Monthly, etc.). These were both
set to "Pay as you go 250MB".

Would this setting explain why Vodafone seem not to have records of my
top-up? If so, what is a good time to adjust this setting? Just before
top-up, immediately after...? In any case, it is difficult to see how
this might be a useful user setting.

Two other minor points:

1) On the "Account" tab page is a balance read out. Mine persistently
reads "Current Credit: £0.00". Instead of this, some quick measure of
the amount of data remaining would be useful.

2) On the "Mobile Wifi" tab page is an inbox. I get messages from
Vodafone which read simply "one runs out." I know what they mean, but
I'm fairly sure there's a glitch which is cutting out the rest of the
message.

P.S. Is there no way Vodafone customers could auto register for this forum? I'm already registered for MyVodafone and adding another user/password combo seems a little excessive.

[Paul6x7]

The latest top up did go through, and is reflected on the "My Vodafone>Account Summary" page. However, under "Manage Services > Data" the record shows as active a £10 top up made on 16th Nov 2014. This neither the most recent top up nor the £5 one which the teleservice agent found.

Is there nowhere on the My Vodafone system where customers can get a record of their payments or access some form of receipt? A lot of businesses provide that sort of thing as a matter standard practice.

[Retired-Laura]

Hi @Paul6x7

Welcome to the eForum.

If the data is delayed we’ll be able to check this for you.

Get in touch with our Live help team, they’ll also be able to sort out a VAT receipt.

Cheers,

Laura

[Paul6x7]

Thanks, I'll see whether a VAT receipt records the data correctly.

I'm still having some difficulty keeping track of my data usage. The balance section under "account" on the vodafonemobile.wifi screen just shows "Current Credit: £0.00". The My Vodafone page has a balance which seems pretty accurate, but says data usage may be delayed 24 hrs, without indicating what factors bring that caveat into play. The messages vodafone sends to my vodafonemobile.wifi screen indicate when the current data pack has 'nearly' run out, but comes across in a fairly garbled fashion (see attached screen shot).

[Retired-Rodney]

Hi @Paul6x7

The My Vodafone application, states what time the charges are correct until.

Alternatively, you can use a third party application that measures your data usage.

Thanks,

Rodney