Mobile wifi r216 only going 3g+

[craigchuck1985]

I have an R216 dongle, it will only go 3G+ when i try and use it. I have really strong reception as i live near a mast, my phone gets 3-4 bars on 4G and has really fast data connection.

I've contemplated getting an external antenna, however im reluctant as i should be able to get 4g in my house. I always put my antenna close to the window and ive tried it in multiple rooms in the house ( phone gets 4g in every room regardless of me being near a window).

Any help would be gratefully received

Thanks in advance 

Craig

[Jenny]

@ad_winkie - I’m pleased to hear you've got this sorted now!   

Which store did you visit? We’ll be happy to pass on your thanks

[ad_winkie]

The store was Watford

[Jenny]

Thanks @ad_winkie!

I’ve fed this back to the store