More Topup woes

[masklingb]

put £15 on my dongle sunday night had confermation text saying (Thank you for your order.TopUp Amount:£15 Mobile broadband TopUp.You bought this on:28/07/2013.New Balance:£16.00)

but i cant get onto any websites get automaticly redirected to topup page.

can anyone help?

[Retired-Dave]

Hi masklingb,

This could just have taken a little time to be picked up properly the system. Has it started working now?

If not, click here to get us your details and we'll have a closer look.

Dave

[masklingb]

the link from the PM apearres not to be working  (had internet for about a hour this morning now gone again)

[Retired-Kay]

Hi masklingb, 

I've reset the PM to you. If it still isn't working can you try a different browser? 

Thanks, 

Kay

[masklingb]

 sent details had to wait till i could access comp with Internet access for email.

[masklingb]

anything happing about this been over a week since topup and still no credit

[Retired-Dave]

Hi masklingb,

I've checked but I can't see anything from your eForum-registered email address for this.

Did you get an auto-reply email when you sent this? If so, there would be a reference number in the subject line - it looks like "[#12345678]". If you can post this we can search for it that way.

Alternatively, if you used a different address, can you update your email profile with this address? Just click on your name against one of your posts to get into the profile. Let us know when you've done it and we can search by that address.

Dave

[masklingb]

would it matter if i had repied to KAYS pm instead of yours.

unfortunatly i cant check my emails because at the moment i have no credit

[Retired-Andy]

Hi masklingb,

It wouldn’t make a difference which PM you responded to, the information they contain would be the same.

When you get chance to check your emails, let us know the 8 digit reference number (as mentioned by Dave above) and we can search for it.

Thanks,

Andrew

[masklingb]

right did not get confemation email so ive resent the pm