Moto E LTE Issue

[SladeWilson]

Hi, I brought a Moto E (2015 model which has LTE) the other day. My area has a strong 4g signal (Basingstoke) My mum has a 4g connection on her phone and I have not. I have the 40 pound pay as you go 4g plan. Why am I getting 3g

[63johnw]

Hi, sorry if this a daft question but do you have 4G set on the phone? In my phone its in settings, more, mobile networks, network mode, then select 4G

[SladeWilson]

Its set 4g as default

[Retired-Kay]

Hi @SladeWilson 

If 4G is definitely switched on in the settings, we'll need to check this is active on your account. 

Live help can check this for you. :smileyhappy:

Thanks, 

Kay