Multiple Sure Signal units

[ollylewin]

Hi there,

            I work for a systems integration company and part of our service to a customer is installation of your suresignal (V3) units to provide a usable mobile network in his house (No signal to speak of). We have registered all the units as per instructions, and they show as active on his account. Out of the 5, only 3 are working correctly. Is there a theoretical upper limit to how many units can be used? We need 5 as its a big (and I mean big) house and its the only way to get a relibale service. The ones that aren't working are showing a solid power, and a flashing internet light. This leads me to believe we have a clash with the working units in the house as they are on the same LAN. Any help would be appreciated as I am desperate to get this job signed off! Many thanks.

Some details:

Home 1: 40130440643 (Living)

Home 2: 40130440122 (Master)

Home 3: 40130440650 (Pool House)

Home 4: 40130440080 (Study)

Home 5: 40130439173 (Upper sitting)

[Retired-Lee]

Hi,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH