My Vodafone App error when trying to view bills etc

[andrewmason12]

My Vodafone app is working and shows correct data usage and bills etc. But when trying to view a bill it wants you to create a pin. Click on the link and then try to log into my Vodafone and just keep getting an error

"We're experiencing a few technical difficulties at the moment and we couldn't log you in. 

Try again later."

This has been happening for a few months so doubt trying again later is the answer. Can anyone help?

mobile data and wifi is good on phone and I can log into my Vodafone on safari so it's not my username or password that's incorrect. If I type them incorrect on purpose I get login details incorrect. So I know it's seeing the information as correct just doesn't work. Also I have tried deleting and reinstalling the app too. Same error

[AnnS]

Hi @andrewmason12

If you are going to delete and reinstall the application, you also need to delete the icould back up.  If this is not done, you will only be reinstalling the back up.

The generic advise when you are able to log in to your account on the PC is to delete all cookies, very often it is a cookie preventing you from accessing the account.

If problems persists, please come back to the forum or use live chat for account access.

[andrewmason12]

Thanks for the reply. I will try that later when I get back home and see how it goes