My suresignal doesn't work now I've moved house. I've updated the postcode online

[Geoffjknight]

I've reset the suresignal a couple of times, plugged and unplugged into the new broadband and updated the postcode online. It does not appear to be working. Is there anything else I should do?

[BandOfBrothers]

Hi,

What model of Sure Signal are you using Please ?

Sure signal FAQs.

Vodafone Troubleshooting Guide.

Please Note : If the Sure Signal displays ANY signs of internal failure / no lights then unplug it straightaway and contact Vodafone Customer Services.

Live Chat or customer service on 191 maybe able to help you too. 
 

[Tash]

@Geoffjknight So we can assist further, please can you let us know the version of your device as requested by @BandOfBrothers along with your Sure Signal serial number?

[magicman02]

Good luck Geoff I have had mine connected 3 days and spent ages on the phone and nothing In case anyone can help, my SN is 42164460505

[Geoffjknight]

Its an Alcatel-Lucent 9361 Home Cell V2-V. Serial #:40114611037

Thanks for your help.

Geoff

[Mark]

Hi @magicman02, @Geoffjknight

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Mark