NP22 - Abertysswg - Rhymney

[glynselkirk]

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

 At home,  Travel 3-5 miles and I get signal again

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?

NP225AJ

3) Does the issue occur if you try your SIM card in a different phone?

 No opportunity to try this

4) What errors are seen or heard when the issue occurs?

None

5) Does this happen on 2G, 3G, 4G or all?

All.  NO SIGNAL!!

6) When did you first notice this issue?

 3 Days ago 09.07.2017

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent at NP22

[BandOfBrothers]

Hi @glynselkirk

This is being reported for your surrounding masts. 

"We're doing some work on our network in this area to improve your calls, texts and data coverage. Sorry if you notice any disruption. We're expecting to have things back to normal by 6pm 14 Jul 2017. Everything else should be working fine."

[Jenny]

@glynselkirk - It looks like your local site (4379) is having a few issues at the moment.

So we can look into this further, I’ve sent you a private message with instructions on how to get in touch.