NUC team unable to address my request

[TamzinRM]

HI Vodafone 

I made a request for an unlock code at the beginning of November through the email form. I followed the instructions however the phone was not unlocked. I spoke to support who said I should wait a bit longer abd a bit longer

then they said I should escalate to NUC team.

I did this and they responded that I should fill in the online form to request this

I responded to say I had already done this 

I then got a mail saying I need to have my sim in my phone for 30 days

I responded to say that I had already gone through the steps can they take a look 

I got the same stock response again.

needless to say I am not happy with this - 

I need smoeone from Vodafone to take a SERIOUS look

thanks Tamzin

[redpages]

What phone are you using and do you have the reference number from when you first submitted the unlocking request via the online form?

If so then a member of the Vodafone team on here will be able to chase it up for you.

[Colleen]

@TamzinRM I'm sorry to hear you've had trouble requesting your network unlock code (NUC).

As we'll need to access your account to look into this, I've sent you a private message with details on how to get in touch with our team.

[TamzinRM]

Thanks

have responded to the PM

Tamzin