Need Suresignal help please

[julienorthover]

My suresignal never works for more than a few hours at a time before I have to reboot it.  it also gets incredibly hot.

I have a brilliant wi-fi connection.

I get a number of light combinations on my box but the most common is the ststic red light and the first light next to it flashing which I understand means it cannot find the internet.

Any suggestions please?

Thanks in anticipation,

Julie

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator