Need help to leave!

[bfmaceio]

Hello!

I cannot cancel my vodafone bundle.

I am living in Brazil right now, so I cannot call neither 191 or 01635 33251, even when I use international code.

Please I need help to cancel my vodafone line by other means. I don't know other way to contact the company than those numbers.

[BandOfBrothers · Accepted solution]

You'll need to use Live Chat or ring +44 7836 191 191 from abroad (free from a Vodafone mobile).

You'll.need to be taken through security checks and they'll send you the final bill.in 2-4 weeks and advise if any relevant charges if your cancelling before your contract is up. 

Please leave any direct debit open until your final bill is paid.

Vodafone would send a £0 bill and sorry your Leaving letter to your last UK address. 

[bfmaceio]

Many thanks!

However, the recording voice asks for my 4-digit pin. How do I get it?

Cordially,

Bruno

[bfmaceio]

I just got it, many thanks, you are the best!!!

[BandOfBrothers]

You're very welcome. 

Take care