New Sure Signal not working

[crhodges]

Followed all registration OK and received confirmation. Plugged SS into my Sky Router. After several restarts and plenty of patience I am sat looking at solid red and a flashing "satellite" or whatever it is / planet?

I can 't see that I can do anything else

Help please else all I can do is return for refund which I don't want to do. Rather have it working please

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[crhodges]

Thanks for responding Matt

The troubeshooter doesn't help - it doesn't have my flashing light situation

My Speed test - Ping 75ms DL Speed 75mbps   UL Speed 0.37mbps 

Ping Test - 95ms  Jitter 25ms

IP Address 94.7.9.179

Serial No - 40133643813

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Colin>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  myrouter.home [192.168.0.1]
  2    41 ms    41 ms    40 ms  027fef72.bb.sky.com [2.127.239.114]
  3    68 ms    65 ms    66 ms  5adfcf24.bb.sky.com [90.223.207.36]
  4    68 ms    71 ms    70 ms  5adfcf00.bb.sky.com [90.223.207.0]
  5    68 ms    68 ms    73 ms  5adfcf00.bb.sky.com [90.223.207.0]
  6    66 ms    71 ms    74 ms  ae99.edge3.London2.Level3.net [212.187.201.57]
  7    68 ms    76 ms    75 ms  ae-0-11.edge4.London2.Level3.net [4.69.200.126]

  8    65 ms    69 ms    67 ms  ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
  9    68 ms    66 ms    84 ms  ae-44-44.ebr1.London1.Level3.net [4.69.167.30]
 10    66 ms    67 ms    64 ms  ae-56-111.csw1.London1.Level3.net [4.69.153.114]

 11    76 ms    72 ms    68 ms  ae-120-3506.edge4.London1.Level3.net [4.69.166.5
]
 12    85 ms    88 ms    81 ms  195.50.122.66
 13    85 ms    87 ms    86 ms

Hope this helps us resolve

Look forward to hearing from you

Colin

[crhodges]

It's working! Hope it stays that way

Not sure if you did anything or whether it was just a matter of being patient for a lot longer

Colin

[Sukhi · Accepted solution]

Hi crhodges

That's great! Thanks for letting us know :).

Sukhi