New VSS - 1 Red & 2 White lights on but no 3G

[Robe]

Vodafone Team

Could you please confirm my VSS is connected at your end ?

Serial No. is 40124138807

Registered yesterday over the phone.

I have a soild red light, and two solid white lights on the Internet & Sevice icons, but no white

light on the users icom.

I am on a BT Home-hub2, and solid white lights came on within the hour of first plugging the VSS in

to the power and router.

Added two phones over the phone yesterday both 3G type.

Just want to make sure I dont need to do any chages to Homehub settings as it looks like the VSS is

connected.

Thanks in advance.

Rob

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Robe]

Matt

This is the new VSS with a female 3pin plug on the front.

I have all the correct lights on the front but not the 3G light.

My BT Homemub2 doesnt seem to see the VSS as an ethernet device ?

Green light is on and yellow light flashing on network cable plug.

I have my phone registered when I turn it on near the VSS the signal goes to 3G for

half a second then reverts back to SOS. I never get 3G here, when I turn the VSS off

my phone then reverts back to standard 1 bar of weak signal.

Serial No. is 40124138807

Ping = 33ms

Speed down = 1.75mps

speed up = 0.37mps

Tracert results......

Tracing route to cluster4.vap.vodafone.co.uk (212.183.133.177) over a maximum

of 30 hops:

1   89ms   98ms   99ms   BThomehub.home (192.168.1.254)

2     *           *         *         Request timed out.

3     *           *         *         Request timed out

and so on..........

Any help would be appreciated.

Thanks

Rob

[Retired-James]

Hi Robe,

Thanks for your post here.

I can see that your Sure Signal has connected to our server yesterday at 20:45, can you confirm if you are still experiencing any issues?

Also on your traceroute, can you confirm if it ever reaches an IP address that starts 85.205.XX.XX?

James

[Robe · Accepted solution]

James

All that my trace route said was in my previous post, before your post...
Thare doesn't seem as much in it as other peoples trace routs ?
Still all as per previos post with a tiny amount of 3G for half a second then No sigal atall
Unil I turn the VSS off, then I get one bar of weak signal

Thanks for your help

Rob

[Robe]

James

3G has just come on thanks

Rob

[Jenny]

Hi Robe,

Thanks for getting back to us.

Is everything working ok for you now then?

Let us know if you need any further help

Thanks,

Jenny

[Robe]

Jenny

It worked ok last night, but seems to have stopped working this morning.

I've not touched it atall, but all I have now is a flasing red light and an solid orange light

on the users icon !

it seems a bit strange,as I've not touched it, and we had 3G all yesterday evening, has something happened at your end  ?

thanks for your help in advance

Rob

[Retired-PaulE]

Hi Rob, 

I've checked your serial number and it all seems to be working ok - your unti connected with our servers at 2:36 this morning so you should be working.

Your traceroute doesn't appear to hit our servers though as it times out after two attempts.

I've resynchronised your Sure Signal now, can you resest your unit and let me know how you get on? 

Paul