New iphone 5S won't connect to Sure signal

[Dannysayles]

Hi
One of the user I have registered on my suresignal has a new handset (iPhone 5s) which is not being picked up by the sure signal. It's been over a week and a half now with no signal even after numerous resets. I've read on here that a resynch can be carried out at vodafones end to sort this out?

The serial number is 40133493912

[Sukhi]

Hi Dannysayles

Can you confirm your tried our Sure Signal troubleshooting steps here?

Thanks

Sukhi

[Dannysayles]

Hi Sukhi,

Yes ive worked through the troubleshooting. The suresignal works fine for other devices except for the new handset.

[Retired-James]

Hi Dannysayles,

I’ve re-synced this for you today.

If this doesn’t resolve the issue, please remove the number from the Sure Signal and add it back on after 24 hours.

James