New micro SIM not seeing VSS3 but old one is ok

[flapper1112]

I have got the following:

• VSS3 (40124136355)
• 2 Micro sims - one 4 days old and one 6 months old
• 2 iPhones - one a 4 and one a 4s
• 1 old samsung phone with nomal sim (original phone that the account is registered under)
• Both numbers added through VSS dashboard by both me and the guy at customer services

Problem

• New SIM not seeing the VSS3 and getting a 3G signal

Steps taken to resolve

• Old SIM tested in both phones - working perfectly
• New SIM tested in both phones - not working at all
• Soft reset done on bothe phones
• Power cycle VSS3 numerous times
• Remove number from VSS3 and add number back in (numerous times)
• Changed ownership of VSS3 to my company account removed and readded numbers then transferred VSS3 back

Will a forced re-sync and VSS3 solve the issue? This isnt a phone issue as both phones work with old SIM so i'm not taking the factory reset option.

[Nabs]

Hi flapper1112,

Kudos for covering all the bases on this one. I does dound like a forced sync is needed here.

Sit tight one of the eForum team will be able to look at this for you asap.

Nabs

[flapper1112]

Covering all the bases leaves customer services with no where to run!!

[flapper1112 · Accepted solution]

Resetting the VSS3 has solved the problem. All phones now connected.