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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73773 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229870 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203343 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

new phone wont connect to sure signal

Hi, I bought an iphone 5s to replace galaxy s4, new SIM needed as it was nano, but since then it wont conenct to the suresignal.  i assume its due to the SIM being different, as the phone number is the "owner" i cant remove/re add, is there anything ...

iany by 4: Newbie
  • 10940 Views
  • 2 replies
  • 0 thanks

Registering Sure Signal

I know this has been asked loads of times before but I can't actually find a resolve anywhere.Trying to register a Sure Signal device and get 'Error invoking portlet "VAPGatewayController"' after clicking on post code / address confirmation. Have cle...

Resolved! HTC one Mini 2 line of faulty devices

So here it goes. I am utterly dissapointed in Vodafone and incredibly angry. I have htc one mini 2. I have signed a contract from the start of this year. So far, I have been given a new handset 4 times. 4 times the handset is developing faults and er...

Dimuha by 2: Seeker
  • 21881 Views
  • 13 replies
  • 0 thanks

Web Site

How can I report broken web links, there are so many on their web site, but there is no contact email address or form to submit for this very annoying problem.

SS v2 Not working - 2 white slow flashing lights

Hello. We've not used the SS2 you sent us for some time as our normal mast has been working for over a year, however now it isn't (EH26, Penicuik). Trying to use the SS now however not working. Tried a reset twice and waited but no joy. It's attached...

gordmax by 3: Seeker
  • 12416 Views
  • 4 replies
  • 0 thanks

Please Resync my SS v3 - BT Home Hub User

Hi, This is a recently purchased v3 SS unit which was working fine until 4 days ago. Please can someone help me from tech team?  This needs re-syncing.I am job searching, got no signal and have an expensive phone that is only good as a brick!  Extern...

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webwitch by 3: Seeker
  • 18513 Views
  • 10 replies
  • 0 thanks

Itemised usage shows texts to my own number

Does anyone know why the itemised usage on my account shows numerous texts to my own number? According to the itemised usage, there have been 14 texts to my own number? I didn't text my own number, and I have only called voicemail once, and even if i...

sgreybe by 2: Seeker
  • 17500 Views
  • 3 replies
  • 0 thanks

cancelling a £10 big value bundle

Right, I want a £20 big value bundle but I have a £10 one active at the moment. If I buy the £20 one will that add onto the £10 or what? Or if that doesn't work then how would I cancel the currently active £10 big value bundle WITHOUT having to wait ...

Wuantim by 2: Seeker
  • 37182 Views
  • 6 replies
  • 0 thanks
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