Registering Sure Signal

[parsnips35]

I know this has been asked loads of times before but I can't actually find a resolve anywhere.

Trying to register a Sure Signal device and get 'Error invoking portlet "VAPGatewayController"' after clicking on post code / address confirmation.

Have cleared cahe and cookies and tried two different browsers (Chrome and IE still get same message.

Any help gratefully received please!

[BandOfBrothers]

Hi

Is this a new Sure Signal or Pre owned one ?

Has it been unused for a period of time ?

Just to advise Customer support via 191 or Live Chat from a

 computer can help. 

[parsnips35]

Brand new and luckily work paid for it as right now I'm complely unimpressed with Vodafone given none of the support links off their website are working either!

[BandOfBrothers]

Hi

I believe there are currently some issues with online links etc which is being worked on. 

Some help links. 

Vodafone-Sure-Signal-troubleshooting.

My-sure-signal-has-stopped-working-what-should-I-do.

[parsnips35]

I haven't even got the thing registered yet, let alone working!

[BandOfBrothers]

The link also gives general advice on registering the device. 

Once Vodafones systems are back properly online I hope your able to resolve this ASAP n

[SubaruWRX2003]

Try this.....

Login to your Vodafone online account, then click on the purple box marked See Usage Details which is next to your mobile number, on the next page click on Manage Services, then hopefully you'll see Sure Signal and then you should be able to register it. Whether it will work is another matter. Mine hasn't for ages and no help from the team on here no matter what I try.

[parsnips35]

Vodafone alledegly registered the device for me last night.....but it isn't working this morning.
What a gash product / service - luckily work paid for it or I would be asking for a refund!

[Cailen]

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.