Sure Signal flashing white globe light into two red lights (phone icon and signal icon)

[OllyLennox]

Hi There,

We've can't seem to get our Sure Signal to connect to the Vodafone servers. The device will continually pulse the white globe light until eventually this light goes off and the other two lights briefly light up red before it returns to the flashing white globe againe.

The device is being assigned an IP address by the router and the internet is working fine. We have tried two seperate routers with the same end and tried mapping all ports to the device explicitally (for both routers) and tried putting the device into the DMZ (for both routers) and also tried playing around the uPnP settings and ensuring ipsec VPN is allowed. 

From the other forum posts it sounds like Vodafone can block some IP addresses from connecting to the service. Our current external IP is 195.162.115.105 so would it possible to check that this is currently whitelisted? Our ISP is Gamma Telecoms who are a reseller for BT. 

Details of the SS are below. Any help would be much appreciated!

Olly

Serial Number * 42144624063 Get Help
Status active Get Help
Location Postcode DE56 0RN Get Help
Date of registration 17/03/2016 12:16:36

[Mark]

@OllyLennox

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks