New order iPad Pro 12.9 - stock

[aljan]

Hi Vodafon,

I have signed up for a new iPad Pro, however I have been waiting for delivery for a month now and unfortunately

if this is not received within the next 2 weeks I'm afraid I will have to cancel the order.

Can you please kindly advise the ETA for delivery?

Thanks & regards,

Albert

[aljan]

What did you say? I tried to cancel over the phone but was told this is not possible and I have to wait until it arrives and then just decline it so that it's sent back to Vodafone. I'm worried about my deposit refund...

[Soulscare]

Adding an update to this... I was told it was cancelled and thought that was the end of it. But I received an email today saying that it will arrive today... Honestly I'm unsure if I should send it back at this point, I guess we'll see.

Have you received yours/received an email like this?

[aljan]

Hi there.

I was away for the past few weeks on holidays and can see that I received a number of 'apology' emails saying still out of stock, so you have more luck than me.

But after waiting 2 months and numerous calls with useless Vodafone customer service Iand being unable to cancel, I think I will keep it. But at the same time I will make people aware on social media about all the issues that I have encountered and will also contact Ofcom because using lies to attract customers is against the law.

[Tash]

Thanks for updating us @Soulscare. Please let us know if you need any further assistance.

@aljan So we can help, I've sent a private message to you with details to contact our team directly.

Once we recieve your information, we'll be in touch to discuss this further.

[aljan]

Thanks @Natasha I have responded to you private message.

[Tash]

Thanks for updating us @aljan, I can see we've recieved your latest email.

We'll be in touch as soon as possible to help.

[krisscott]

Intresting that you have received yours. i ordered mine on the 9th of July. and still no sign of it?

Vodafone, what on earth is going on? 

[Gemma]

@krisscott - You can keep track of your order online.

If you’d like us to check anything for you, please get in touch with us via Live Chat. 

[aljan]

Gemma, online tracker does not work. Nobody at Vodafone seems to know anything about the tablet ETA.

After escalating this issue and numerous email exchange I've been told - guess what: "the tablet is out of stock".

So waiting ... patiently ....

[Alex]

@aljan Thanks for keeping us updated, hopefully it will be back in stock soon 🙂