New sure signal only picks up iPhone 5

[Vaseem702]

Hi Team,

I have a new sure signal device, version 2 I believe, and after registration it will only connect with my iphone 5. My wife's iPhone 4 and my work iPhone 4s both fail to connect.

i have removed them , re added them, de registered my sure signal, reset my sure signal and its the same behaviour every time. I have seen some similar threads on the eforum advising the fix for this is to have my sure signal box re sync'd ?

Cold you please advise ?

Thanks

[Retired-James]

Hi Vaseem702,

Thanks for your post here.

I’ve tried to look at the serial number that you have posted however it’s not showing as a valid serial number.

Please can you double check the number so we can look into this for you.

James

[Vaseem702]

Hi,

i think I made a mistake last time, the serial number should be 21221974682. 

Thanks

[Sukhi]

Hi Vaseem702

Thanks for coming back to us. I've re-synced your VSS give it a factory re-set and let us know how it performs.

Sukhi

[Vaseem702]

Hi, this did not work unfortunately. When you say a factory reset, what is the procedure for this with a sure signal version 1 .

Thanks

[Retired-PaulE]

Hi Vaseem702, 

You can reset your Sure SIgnal by following the steps below:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour#

Give this a go and let us know how you get on

Paul 

[Vaseem702]

Hi,

I just realised I had removed the phone number from my sure signal, I've added it back, and reset it twice now but its not picking up the sure signal. All other numbers are working ok. Could you re sync it again please ?

Thanks

[Retired-PaulE]

Hi Vaseem702, 

This is all done for you now, give it another reset and let me know how you get on

Paul

[Vaseem702 · Accepted solution]

Hi, thanks. This is now working.