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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74043 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229906 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204006 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure signal problem

HiMy sure signal has only the power light on steady, the next two lights on white and the last light off, looked at the problem solving page and cant see this listed, anyone help? Thanks

rothie by 2: Seeker
  • 17150 Views
  • 5 replies
  • 0 thanks

Sure signal box won't reset after electricity went off

I ve tried resetting my sure signal box to regain my signal however when I'm following the instruction to reset the box is not responding . Please could you reset resync it . Thanks

Hart by 1: Seeker
  • 16176 Views
  • 3 replies
  • 0 thanks

R216 dongle

New R216 4G dongle.   Mac install pkg constantly falls over.  Will it install on a mac pro?

vodafone smart 4 mini show loading when its turn on

My phone don't want to switch on correctly, after the vodacom display it shows a black background with a grey circle that loads the whole day. I did do a factory reset already it didn't help. can anyone please help me 

Whitelist IP Range

Hi,  Please can you ensure IP Range 185.102.132.0/22 is whitelisted and allowed for use with Suresignals. ThanksMike

MB-WI by 2: Seeker
  • 16678 Views
  • 2 replies
  • 0 thanks

Excessive Data Usage

Hi, I've read a few posts about the general subject, but there doesn't seem to have been any activity on those threads for a while now, so have started a new one! Basically, I randomly checked my usage yesterday using the My Vodafone app, and it show...

Sure Signal v3 - just stopped working!

HiMy Sure Signal 2 has stopped working for 3-4 weels now. I get a steady power light and nothing else.It has worked well for several years without a problem.I've not changed any of the network connections.I've followed several of the threads on the f...

IOU not working

I tried to opt in to IOU but it's not working. The criteria ae:"You need to be over 18, have been with us for more than seven days and have topped up at least £5. Then choose one of these three options to opt in:" I have been a customer for more than...

nwall by 1: Seeker
  • 10734 Views
  • 2 replies
  • 0 thanks

Sure Signal issues

“I had an issue with my Sure Signal Ver 3. It showed a solid red light and the first two solid white lights but the phone signal was very weak and it did not display the third white light when using the phone. The technical department at Vodafone res...

v3 suresignal not working

No lights on my sure signal, power appears to be gone but can still plug items into it and they run fine. When it stopped working it tripped the power in the house but this was during the night so not because of anything that was done to it. There we...

chipchi by 3: Seeker
  • 16761 Views
  • 7 replies
  • 0 thanks
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