Hello All...
Have Vodafone contacted you or have you had a chat online and been told that the only way you can obtain a replacement is buy one up front, then later claim a refund?
This, is totally wrong as they have sold you a dud product, so why should you have to pay again on promise of a refund.
If Vodafone have told you this, phone Trading Standards back on 03454 040506 and tell them that you have now been offered a replacement on your burnt out device but only if you purchase a new one and claim the money back.
Vodafone have already admitted on the phone to me that units prior to August 2015 are affected, so why should you have to pay up front when all you should be doing is sending the unit back or drop into a shop to prove your existing unit is faulty.
I have emailed Vodafone's CEO and passed this on to Trading Standards this end, but if this is the deal Vodafone are offering then you must inform your local Trading Standards office.
Also, you can legally claim 8% interest per day that you are waiting for your refund if you have already purchased one and awaiting a refund. This is classed incurred remidial cost in order to obtain your rightful replacement which should be at NO FURTHER COST to you.
THIS IS ABSOLUTELY DISGUSTING!!!
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