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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73753 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229865 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203331 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Xperia Z won't always switch over to use the sure signal

Hi guys, I'm trying to narrow down what the issue could be as when I return home my XZ will not always switch over and pickup the sure signal V1's broadcast. It show's full 3G signal but calls/texts and the web will not work unless it is restarted (a...

Av4tar by 4: Newbie
  • 15362 Views
  • 5 replies
  • 0 thanks

Sure Signal V3 - Power Light ON - Internet FLASHING

Hi,I have a version 3 SureSignal, serial 40131941011 connected to my Sky router. Initially it worked fine, but it stopped connecting a few weeks ago.  I have reset it many times but nothing ever happens apart from the power light being on and the int...

jft by 2: Seeker
  • 14789 Views
  • 6 replies
  • 0 thanks

Resolved! Unable to register my Sure Signal box

Can someone from Support please contact me, I have a new Sure Signal box and need to register it urgently. Everytime I try to do this online, I follow the instructions given to the point where I click on the 'My Sure Signal' and then get directed to ...

jnokesy by 2: Seeker
  • 13386 Views
  • 2 replies
  • 0 thanks

website down for registering sure signal

the website is down for registering suresignal and setup - given i am now stuck at a location with no phone signal so cant be contacted by work/clients this is frustrating -- when will this be up to register and setup my new suresignal? thanksChris

De register sure signal

Hi, I have a sure signal which was registered two years ago and i wish to de register it. My account is closed as i moved to a new provider at that time, can you please de register it for me or check to see it is done, as somebody else wants the box....

pcmight1 by 2: Seeker
  • 13814 Views
  • 0 replies
  • 0 thanks

Resolved! Sure Signal v3 Quit Working

As per many of the other user's posts, my SureSignal v3 quit working yesterday. It is now showing a red light (constant) and blinking Internet light (white).It used to have all of the lights lit correctly and worked correctly. SURE SIGNAL SERIAL NUMB...

Sure Signal 3 additional ethernet port

Hello, looking through the doc I received with my Sure Signal 3 I cannot find why I might want to utilise the additional ethernet port (marked pc) on my sure signal. Is there some additional function/capabililty I am missing out on?

Resolved! Sure signal v.1 not connecting with phone

I've just returned from holiday to find that I have no Vodafone service in my house from my VSS (v.1). I have not changed my phone or SIM and I have had good service with a BT Infinity hub for months before I went away. All 3 lights on the VSS are li...

rnm by 4: Newbie
  • 15017 Views
  • 5 replies
  • 0 thanks

VSS v1 Stopped Working

Serial Number 21231101243.Lights 1,2 and 4 on. 3 is not. Noticed poor signal a few days ago, struggling to send and recieve texts in the house. Have de and reregistered. Removed and added users. Have also performed the factory reset.Have put phones i...

Mumpney by 2: Seeker
  • 13354 Views
  • 2 replies
  • 0 thanks

VSS V2 just a solid Red light

My VSS V2 is has stopped working and now just has a solid Red light. The mac address is showing as an attached device on my router and the tracert looks ok, see attached, but for some reason VSS will longer work. Any advice or reason for this?  

jhar by 2: Seeker
  • 13285 Views
  • 1 replies
  • 0 thanks
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