Sure Signal v3 Quit Working

[ptrefonas]

As per many of the other user's posts, my SureSignal v3 quit working yesterday.

It is now showing a red light (constant) and blinking Internet light (white).

It used to have all of the lights lit correctly and worked correctly.

SURE SIGNAL SERIAL NUMBER: 40131576684

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SPEED TEST:
http://www.speedtest.net/my-result/2956923912
PING: 17 ms
DOWNLOAD SPEED: 37.02 mbps
UPLOAD SPEED: 7.42 mbps

PING TEST:
http://www.pingtest.net/result/86213303.png
PACKET LOSS: 0%
PING: 21 ms
JITTER: 2 ms
YOUR GRADE: A

WHATS MY IP:
YOUR IP ADDRESS: 86.179.189.76
YOUR IPV6 ADDRESS: ::ffff:56b3:bd4c

TRACERT:
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:
 1   1 ms <1 ms  1 ms BThomehub.home [192.168.1.254]
 2   8 ms   7 ms  8 ms 217.32.147.106
 3   7 ms   8 ms  8 ms 217.32.147.158
 4 12 ms 11 ms 15 ms 212.140.206.90
 5 12 ms 17 ms 13 ms 217.41.169.245
 6 13 ms 12 ms 15 ms 217.41.169.109
 7 13 ms 11 ms 12 ms acc2-xe-7-2-0.sf.21cn-ipp.bt.net [109.159.251.233]
 8 24 ms 23 ms 22 ms core2-te0-0-0-4.ealing.ukcore.bt.net [109.159.251.155]
 9 18 ms 19 ms 19 ms peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.211]
10 26 ms 22 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
11 28 ms 24 ms 23 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.

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Please advise.

Regards

[ptrefonas]

... bump ...

Vodafone: please assist and/or reset my Sure Signal

I have BT Infinity (always have - even when the Sure Signal worked fine)

[Retired-Lee]

Hi there ptrefonas,

Thanks for posting.

There really isn't a need to bump the thread. Your initial post had been logged to be worked

I have checked everything and it all looks like it should be working. Your VSS connected with our servers since your last post.

Can you confirm if this is now working?

Cheers,

LeeH

[ptrefonas]

Hi Lee,

Thank you for the assistance.

My SureSignal v3 was working this morning 07:00 (approximately).

The solid RED light and solid WHITE lights have now changed to:

BLINKING RED & SOLID ORANGE (internet) ... the others are no longer lit.

Could you help resolve?

It seems to be having the same issue as my initial post.

[Retired-Andy · Accepted solution]

Hi ptrefonas,

The lights you were seeing show that the Sure Signal hadn’t been able to authenticate on our network.

I’ve checked your serial number and can your Sure Signal connected this morning at 01:59, is everything now working for you?

Cheers,

Andrew

[ptrefonas]

Yes, it is working fine now.
Thank you!