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04-12-2014 01:33 PM
I ordered the Nexus 6 and Moto360 on Nov18th with expected delivery of 5th December. I like many others have yet to receive consignment or delivery information and have never been able to track my order using WEB ref.
I know that there has been delays from the manufacturer which was supposed to distribute on the 1st of Dec. There is a lot of speculation circulating that handsets could be delayed until as late as mid Dec. However this afternoon o2 have just started selling the Nexus 6 not as a pre-order, but as in-stock with next day delivery (5th Dec).
I am wondering if Vodafone has received any handsets from the manufacturer, or if there is a new estimated delivery for customers who have pre-ordered weeks ago?
04-12-2014 07:32 PM
Yes, but telling every one whom pre-orders a device a date like that, pretty much gives the impression they're going to have it then.
If they didn't have a solid and confirmed delivery date, they should not have set an expectation or they should have notified people if they started to think they weren't going to be able to meet that expectation.
I think most peoples issue is the lack of communication regarding their orders :smileyindifferent:
04-12-2014 09:30 PM
04-12-2014 09:39 PM
04-12-2014 09:54 PM
It sounds like the live chat agents have had a busy day, I contacted them accordingly and was given the 'it's not in stock at the warehouse' reply, as I ordered on the 18th November i'm waiting for the Nexus 6 + Moto 360 i wonder is the Moto 360 holding things up as well?
I obviously showed my displeasure to the answers i was getting, to only be offered £5 off my next bill.
I just need an honest straight forward answer, C'mon Vodafone sort it out!
04-12-2014 09:56 PM
04-12-2014 10:00 PM
04-12-2014 10:47 PM
I for one am very disappointed with Vodafone. As a new customer nothing has gone well and the lack of communication is unacceptable. I agrre with the comment that said if they didnt know the date then dont tell us one. The fact that I had to speak to 4 different people at vodafone before my order was even processed and if I had not contacted them, my preorder donw on the morning of the 18th would not have gone through.
I now wish I would have left it that way. At this point i would have rather purchased the 360 seperatly and stuck with a sim free phone purchase.
IF i get my order on Monday (or even next week at all) I will not even be opening it and sending it straight back!
There will be a spare phone and watch for someone!
04-12-2014 11:17 PM
05-12-2014 08:18 AM
05-12-2014 08:34 AM