No 4G on My Account

[kevin4875]

the 4g stopped working on my handset in december 2016, i have had 3 new sim cards and been to the store several times to speak to actual people after hours of calls that got me know where, i have even purchased a sencond handset specifically licenced to vodafone but still no 4g or any internet coverage if im not connected to wifi be it at home or free form somewhere else i have tried everything spoken to several "tech" people now im at the end of my teather

[BandOfBrothers]

Hi @kevin4875

May I ask the following questions. 

• Which phone model are you using.
• Your post highlights 4G but suggests no network mobile internet connection at all. Can you clarify please. 
• Is 4G available in your areas Check via Vodafone Network Checker.
• When Customer Services checked your Account did they advise all looks ok there. 
• Was anything actioned on your Account such as an Upgrade in December 2016.

Can you try another persons Vodafone SIM card in your phone to see if 4G is attained and or pick up a Payg Vodafone SIM card and test that to see if 4G, 3G or 2G etc is attained.

This option may cost you a minimum top up.

This would help eliminate wether it's a hardware or Account based issue. 

Do other people on Vodafone visiting you attain a 4G  / any mobile network connection ?

[kevin4875]

hi i was using the samsung galaxy A3 i dropped it and was told that was contributing to the issue, (currently being repaired) so purchased the vodaphone 4g handset and still have no 4g.

i was stating 4g but actually mean unless im connected to wifi i cant access the internet with my phone may as well have a 8310!!

my wife and i are both with vodafone she jas no issues with 4g

on every occasion i spoke to customer services they told me all was well their end, i was sent a new sim card and told to wait 24hrs nothing changed after several hours of calls and even a visit or 3 to the store and sitting with a guy in vodaphone shop watching him put my sim in his handset and not bing able to connect to the internet, then give me yet another sim card and told me to wait 24 hours that was 6 weeks ago stil no joy!!

no i had a new phone in september then the issues started in december

[BandOfBrothers]

If all the Apn settings look ok and any relevant phone settings for 4G are turned on then it maybe worth asking Customer to refresh your account. 

Ask for a SuperUser to take control of your Account to be looked into further.

[AnnS]

Hi @kevin4875

The first thing to look at will be your data phone settings.

It would help if you mentioned if you are PAYG or on a monthly contract.  If you are on a contract, the APN needs to be set to contract, for PAYG, you need to select p.p on your data settings.

There is information to help for settings on the link below, try this first.

How do I set up my phone for internet access and picture messaging (MMS)?

Try putting your phone model in the device guides below, this will guide you on the correct internet settings.

Device Guides

If problems persists, live chat are there to provide help and support on getting your phone set up for internet access.