No lights on Vodafone SureSignal

[davidhindley]

My Sure Signal seems to have completely stopped working, I have tested the plug socket so that isn’t the issue.

Download speed: 15.44 Mbps, Upload: 9.20 Mbps
External IP address: 82.68.87.150
Sure Signal serial number: 40134967617

The results of a traceroute:
Tracing route to 212.183.133.177 over a maximum of 30 hops
  1    19 ms    18 ms    18 ms  192.168.42.73
  2    18 ms    18 ms    18 ms  192.168.42.195
  3    26 ms    26 ms    26 ms  losubs.subs.bng1.th-lon.zen.net.uk [62.3.80.17]
  4    26 ms    30 ms    26 ms  ae1-176.cr1.th-lon.zen.net.uk [62.3.80.36]
  5    27 ms    26 ms    27 ms  xe-8-2-2.lon10.ip4.gtt.net [77.67.66.225]
  6    34 ms    26 ms    26 ms  xe-2-1-2.lon11.ip4.gtt.net [89.149.183.181]
  7    26 ms    26 ms    26 ms  ae9-xcr1.lns.cw.net [195.2.22.217]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.

[drey_p]

Hi there

You've not stated what version you've got.  If it is a version 1 or 2, try a different power supply.  If it is a version 3, it sounds like the whole unit is faulty.  How long ago did you get it? It may still be under warranty.

[davidhindley]

I think it's a version 3, it doesn't have a separate power supply.

It's approximately 2 years old so I guess the warranty will have expired?

[drey_p]

The device has a 24 month warranty, so you'd need to check your receipt as there is a possibility it may be under warranty still.

If it isn't, purchasing a new device will be cheaper than getting it repaired.

[duncanblowe]

SS3 are starting to fail with no lights quite often now.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Hot-Burnt-out-amp-Dead-...