VSS Stopped Working again

[VSSAK]

Hello, my Sure Signal v3 recently stopped working again

None of the registered phones connect to the VSS

Red Light - Solid - Next 2 Lights White Solid - 3rd Light - Never Comes on

All help appreciated...

Speed Test from http://www.speedtest.net

Download 23.64Mbs

Upload 16.28Mbs

Ping Test from http://www.pingtest.net

Packet Loss 0%

Ping 36ms

Jitter 5ms

External IP Address from http://www.whatsmyip.net

90.255.100.130

Traceroute

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  vodafone (192.168.1.1)  5.846 ms  2.615 ms  2.390 ms

 2  host-212-158-250-32.dslgb.com (212.158.250.32)  11.853 ms  10.046 ms  13.176 ms

 3  vfuk-gw1.bkl.cw.net (195.2.23.34)  14.856 ms  14.077 ms  13.195 ms

 4  ae20-100-xcr1.bkl.cw.net (195.2.23.33)  18.313 ms  17.990 ms  18.274 ms

 5  * * *

 6  * * *

Serial number 40134961974

Registered on 12/04/2014

[Rahim]

@VSSAK Please accept our apologies for the delay in getting back to you. 

We can see you've recently made a connection with your Sure Signal and you're up to date on our server. 

If you're still having trouble, please let us know and we'll help. 

[VSSAK]

Hello Rahim, my VSS continues to be very intermittent and is still not working

Appreciate all your help

Andy

[Rahim]

@VSSAK I've resynced your Sure Signal to obtain a more stable connection. 

Please allow up to 6 hours for your Sure Signal to reconnect to our server and to start fully working again. 

[VSSAK]

Thanks Rahim, everything seems to be working fine again now.

Full signal on all devices in the house.

Thanks for all your help

Andy