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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73812 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229879 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203957 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

SS and Roaming Partners

Hello, One of my clients (Who lives in Hong Kong) has an appartment in the UK (With BT Broadband) and is looking to purchase SS as reception in the appartment is very poor. His Hong Kong provider is SmarTone (roaming partner with Vodafone) and he roa...

Sure signal v3 overheating

So this is my second Sure signal v3. The first kept overheating and dying so I took it back to the shop and got a new one. This one seemed better and took 3 days before it overheated.However since then it now overheats after anything from half an hou...

Resolved! My Suresignal has stopped registering my phone

Hi there, For unknown reason my suresignal has stopped registering/connecting my phone.  I have tried resetting the box including factory resetting it but it does not help.  All the LEDs are normal and the suresignal seems to be in service but still ...

registered sure signal

hi.i have just changed my phone number on my account. my sure signal was registered to my old number which no longer exist's the problem im having is that i cant register the sure signal as its registered to my old number?when i log into my old accou...

wiredaka by 4: Newbie
  • 12938 Views
  • 2 replies
  • 0 thanks

My suresignal no longer shows as a device

I've recently moved the number associated with the suresignal away from vodafone. I now can no longer manage the suresignal for my other users. Can you help move it to another account?James

jbaly by 2: Seeker
  • 12037 Views
  • 1 replies
  • 0 thanks

Phone not showing signal despite lights on Sure Signal

HiI have a 1st Gen VSS, with lights 1,2 and 4 on, but no 3G signal on my phone (an HTC Desire S).  It was working until 2 months ago (or longer - it's been a while). I've tried a hard reset, and de-registering / registering, but without effect. Data ...

I need vodafone to RE-SYNC my sure signal A S A P - it's down AGAIN!!

My vodafone sure signal is not working AGAIN - or more to the point, lights 1,2 + 4 are on constant and I have no signal to my phone (AGAIN)Last time it took more than 2 days to start working again - I'm getting really p'd off with this now..  PLEASE...

keeleypb by 4: Newbie
  • 13332 Views
  • 8 replies
  • 0 thanks

Ss still not working

Hi there,Getting really fed up now. Ss still not working, feel like I've been conned! I've re synced both the ss and iphone settings several times but it still never connects to the phone. By this I mean that the in-use light never comes on and I nev...

Resolved! New Sure Signal V3 has failed 4 times in 3 days

Hi, So I plugged in my Sure Signal on Saturday afternoon.  After a while everything was working however, each morning and once late on Sunday I find the device in a non-working state.  The states have been:- red light flashing, 1st light orange (happ...

Anonymous by Not applicable
  • 15449 Views
  • 6 replies
  • 0 thanks
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