No reception TN29

[Lilmikey78]

Post Title: TN29

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Half a mile or so

2) What is the full postcode TN29 0SU

3) Does the issue occur if you try your SIM card in a different phone?

 Yes

4) What errors are seen or heard when the issue occurs?

 No errors just little to no service.

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

2 weeks ago

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

All the time.

[BandOfBrothers]

Hi,

Your local and surrounding masts are not showing at issue. 

However the > Vodafone Network Checker does indicate your in a fringe area. 

3G > Outdoors you can expect to have a reliable connection for emailing and browsing the internet, via 3G on a phone, laptop or tablet. However, speeds for downloading files and watching videos online may be slower than you might like.

Indoors, you're unlikely to get a signal except with Vodafone Sure Signal.

4G > Outdoors you can expect to have a reliable connection for emails and the internet using a 4G-compatible phone, laptop or tablet. You can also expect good 4G browsing and download speeds.

Inside most modern homes, you’ll be able to email and browse the internet on your phone on 4G. Downloading files and watching videos online may be slower than when outside.(I live in a solid stone wall house).

If your using a compatible accepted phone and on one of the included contracts then possibly Vodafone Calling Over Wifi

[Alex]

@Lilmikey78 To add to the advice from @BandOfBrothers, you may also benefit from manually switching your device down to 2G only in this area - as 3G/4G is very limited to outdoor/in-car only. 

If you need help with how to do this, let us know the device you're using and we'll be able to advise. :smileyhappy:

You can also keep an eye out on our network coverage checker for any planned upgrades within your area.