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Solution

Not working - Power light flashing, phone and signal lights on.

Frosty0
2: Seeker
2: Seeker

‎05-12-2012 12:09 PM

It's a differnt version of Sure Signal which is not shown in the "please read before posting", (whole unit built into a plug socket).

 

Manufacturer: Alcatel-Lucent

Model: 9361 Home Cell p3.0

Serial: 40123683142

 

When powered on the following happens:

 

1) Red power light comes on solid.

2) Then red power light stays solid, white cirlce light starts flashing slowly for a while.

3) Then orange signal light and orange mobile light come on solid, white circle light turns off, red power light flashes fast.

 

Stays in this state indefinitely.

 

It has no web interface to provide diagnosis info.

Static IP set by way of static lease from DHCP. 

Various ports forwarded with no luck, currently set as the DMZ so almost every port will be forwarded to it.

 

Very strong and unrestricted internet connection, 20mbit upload.

 

Have spoken to somone at Vodafone support, but unfortuantely he believed I had a Sagem device, not Alcatel-Lucent, so obviously none of his support was applicable and diddn't fix the problem.

 

It may be worth noting, the package had clearly been opened previously, so it may have been returned as faulty before.

 

Would appreciate any advice or suggestions before I request a replacement.

 

WAN IP: 46.18.106.9

Device left connected and set as DMZ so open to any remote configuration if possible.

 

Regards

Andrew

 

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16 REPLIES 16

mooneym20
4: Newbie

‎05-12-2012 01:00 PM

Same here....

 

 

What a surprise.

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Retired-PaulE
Moderator (Retired)
Moderator (Retired)

‎06-12-2012 11:20 AM

Hi Andrew, welcome to the eForum.

 

Can you explain what you mean by no web interface? 

 

We'll need a bit more info to go on so that we can diagnose the fault and get you up and running - can you answer any of the below for me?


Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

 

@mooneym20, can you follow the same for me?

This will help us get the quickest possible resolution for you both.

Thanks

Paul

 

 

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Frosty0
2: Seeker
2: Seeker
In response to Retired-PaulE

‎06-12-2012 01:25 PM

Hello Paul,

 

Thank you for your reply.

 

What I mean by no web interface, is that the femtocell (or Suge Signal as vodafone calls it) has no interface to directly configure or manage it. Most devices like this would have a management interface by way of http or https, much like the way you configure a router from a web browser.

I assume it's been setup in this way to prevent people from tampering with it, but it does make diagnosing problems rather difficult!

 

The information you requested:

 

WAN IP and device details are in above post, copy here:

 

Manufacturer: Alcatel-Lucent

Model: 9361 Home Cell p3.0

Serial: 40123683142

 

WAN IP: 46.18.106.9

 

Speedtest result:

http://www.speedtest.net/result/2354889866.png

 

Ping test result:

http://www.pingtest.net/result/73455426.png

 

tracert as of 13:20 today:

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Cisco-TF [192.168.60.1]
2 21 ms 21 ms 21 ms lns11.the.dsl.enta.net [188.39.0.2]
3 21 ms 20 ms 20 ms gi1-1.the.dist.dsl.enta.net [188.39.0.1]
4 21 ms 20 ms 20 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81]
5 21 ms 20 ms 20 ms te5-2.telehouse-east.core.enta.net [62.249.192.121]
6 24 ms 23 ms 23 ms LDNGW1.arcor-ip.net [195.66.224.209]
7 22 ms 26 ms 21 ms 85.205.116.6
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

The femtocell is still connected, still DMZ, and still behaving as described.

 

Regards

Andrew

 

 

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Frosty0
2: Seeker
2: Seeker
In response to Frosty0

‎06-12-2012 02:09 PM

It seems "petedownson" is experiencing the same issue with 3 units, in this post:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Persistent-Sure-Signal-problem-on-3-different-un...

 

Quote:

I registered this on my account, and then connected it up. This sequence then occurred:

 

1. The red poer light came on, steady

2. The internet light came on, flashing, for some seconds,

3. The internet light went off, the Service and Users lights came on steady orange, and the red power light flased.

 

"James" from the "tech team" replied with

 

Quote:

This light sequence would normally indicate a location issue with will normally be down to a change in IP address.

 

I can confirm that we have a static IP.

We have never used the device on any other connection. (We only recieved it from Vodafone a few days ago.)

I have also attempted the reset proceedure as described.

 

 

 

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Retired-Lee
Moderator (Retired)
Moderator (Retired)
In response to Frosty0

‎06-12-2012 06:49 PM

Hi there Frosty0,

 

Thanks for coming back to us.

 

I can assure you it's not our end. I'd expect lots more posts on the VSS forum than this.

 

Your VSS hasn't yet connected to our servers which would suggest either your IP isn't a UK registered IP, the ports haven't been correctly configured or the VSS is faulty.

 

I can see you registered the device on 03/12/2012. The WAN IP is different to the external IP so it would be really helpful if you could click this link and let me know what is displayed in bold. If the link returns the same results, please accept my apologies in advance.

 

Have you tried the troubleshooting?

 

Could you even try the VSS on another connection such as a friend or relative's house? This would help rule in/out the VSS being faulty :Winking_smiley:

 

Cheers,

 

LeeH

 

 

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Frosty0
2: Seeker
2: Seeker
In response to Retired-Lee

‎07-12-2012 12:52 PM

Hi LeeH,

 

The WAN IP and external IP is the same, and there is no proxy in case that is your concern.

 

Vivaciti have confirmed our IP is UK registered, and they impose absolutely no traffic management or restrictions, we have a completely open connection.

 

I have forwarded a range of ports to the VSS as desribed in the torubleshooting and other threads on this forum. In addition to this I have set the VSS as the DMZ.

 

I have a good understanding of this and can assure you it is setup correctly. To settle your doubts I will take it home this weekend anyway, but after that confirms the device is faulty I would appreciate a swift replacement, as I am now spending far too much time on what should be a very simple setup - plug it in, forward a handfull of ports, phone starts ringing!

 

Regards

Andrew

 

 

 

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Frosty0
2: Seeker
2: Seeker
In response to Frosty0

‎13-12-2012 05:28 PM

Following your request last week that I try the VSS at a different location, it confirmed the device was indeed faulty.

 

Vodafone kindly sent a replacement very quikly, I've registered it online, and configured everything exactly as required.

 

Unfortunately still no joy, but this one is behaving differnetly. The red power light is flashing, and the Internet light is solid orange.

 

New Serial: 40124161098

IP: 46.18.106.9

 

It may be worth noting that it was connected via a different ISP briefly before here (82.12.163.98).

 

Please advise.

 

Regards

Andrew

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Retired-James
Moderator (Retired)
Moderator (Retired)
In response to Frosty0

‎14-12-2012 08:38 AM

Hi Frosty0,

 

If you are seeing a flashing red power light and a solid internet light with no other lights lit, it means that you have connected to the server but it hasn’t been able to connect to the Femto network properly.

 

Please can you perform a reset on the Sure Signal to reinitiate the server and Femto network connection and let me know how you get on.

 

If you still get the same issue then we may need to get this raised to our back office support teams for you and your setup should be fine.

 

VSS Factory Reset

Hold the reset button till all the lights come on or flash (about 30 seconds)

Keeping the rest button held, remove and re-insert the power lead

Once all the lights come on or flash, release the reset button

The VSS should come online within the hour

 

 

James

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