changed sim cards to micro and nano, now sure signal not recognising numbers

[muddy3166]

Hi, have changed sim cards from normal to micro sim as daughters now have iphone 4's and me from micro to nano as have also changed from an iphone 4 to 5. we have kept the same numbers but VSS not recognising them. Please could you re sync the VSS as I have tried factory resetting and hasn't done anything. serial number is 21818880698

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Dave · Accepted solution]

Hi muddy3116,

I've arranged the resync for you, so please perform another factory reset and let us know if this helps.

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Dave

If I've helped at all today, why not leave me a little feedback?

[moorlander]

i just de-registered my sure signal, changed its name slightly, then re-registered it...works great now with new nano sim phone..

took about 45mins to do this...